Pantheon experienced a major incident on July 20, 2026 affecting Customer Sites and Workflow Operations and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 09:09 PM UTC
We're investigating site availability issues affecting workflows. This may impact your ability to push code, create environments, or run scheduled tasks. Our engineers are actively working on a fix, and we'll post updates here regularly.
- monitoring Jul 20, 2026, 09:36 PM UTC
We've deployed a fix for the workflow availability issues and expect systems to recover shortly. Engineers are actively monitoring the rollout to confirm that pushing code, creating environments, and running scheduled tasks return to normal.
- monitoring Jul 20, 2026, 09:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 20, 2026, 11:29 PM UTC
We are closely monitoring the recent fix and have not identified any new issues. We will provide further updates as they become available.
- monitoring Jul 21, 2026, 04:53 AM UTC
The fix remains stable, with no new issues detected. We're continuing to monitor system metrics and logs to confirm the resolution holds. We'll post again once we have new findings.
- monitoring Jul 21, 2026, 04:31 PM UTC
We are continuing to monitor the results. We will provide our next update in 3–4 hours, or sooner if new information becomes available. If you need immediate assistance or encounter any issues, please submit a support ticket at [email protected] or contact us through live chat.
- resolved Jul 22, 2026, 10:27 AM UTC
This incident has been resolved.