OSFA Outage History

OSFA is up right now

OSFA had 12 outages in the last 2 years totaling 188h 39m of downtime — averaging 0.5 incidents per month.

There were 12 OSFA outages since April 1, 2025 totaling 188h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://osfa.status.ato.gov.au

Notice October 15, 2026

Online services degradation

Detected by Pingoru
Oct 15, 2026, 11:05 PM UTC
Resolved
Oct 16, 2026, 03:00 AM UTC
Duration
3h 55m
Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports
Timeline · 4 updates
  1. investigating Oct 15, 2026, 11:05 PM UTC

    We are aware of service degradation impacting our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Oct 16, 2026, 12:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 16, 2026, 12:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2026, 03:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 29, 2026

Unable to edit or lodge Activity Statements

Detected by Pingoru
Sep 29, 2026, 10:59 PM UTC
Resolved
Sep 30, 2026, 09:47 AM UTC
Duration
10h 47m
Affected: View\Lodge activity statements
Timeline · 5 updates
  1. investigating Sep 29, 2026, 10:59 PM UTC

    We are aware some users are currently unable to edit or lodge Activity Statements. We are investigating this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. identified Sep 30, 2026, 06:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2026, 07:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 30, 2026, 07:13 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 30, 2026, 09:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2026

Online services degraded performance

Detected by Pingoru
May 21, 2026, 02:06 AM UTC
Resolved
May 21, 2026, 05:21 AM UTC
Duration
3h 14m
Affected: Login service
Timeline · 3 updates
  1. investigating May 21, 2026, 02:06 AM UTC

    We are aware of intermittent issues impacting mylD. You may not be able to log into Online services for agents or RAM. We are investigating this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring May 21, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2026, 05:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026

Online services unavailable

Detected by Pingoru
May 14, 2026, 03:01 AM UTC
Resolved
May 14, 2026, 10:23 PM UTC
Duration
19h 22m
Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports
Timeline · 3 updates
  1. investigating May 14, 2026, 03:01 AM UTC

    We are aware of an outage to our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring May 14, 2026, 05:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2026, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

Practice mail & pre-fill reports degraded performance

Detected by Pingoru
May 06, 2026, 10:43 PM UTC
Resolved
May 07, 2026, 05:25 AM UTC
Duration
6h 42m
Affected: Create or view mail messagesPrefill
Timeline · 6 updates
  1. investigating May 06, 2026, 10:43 PM UTC

    We are currently investigating this issue.

  2. identified May 07, 2026, 12:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 07, 2026, 02:24 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 07, 2026, 02:24 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 07, 2026, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 07, 2026, 05:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2026

Online services outage

Detected by Pingoru
Apr 01, 2026, 03:47 AM UTC
Resolved
Apr 02, 2026, 12:00 AM UTC
Duration
20h 12m
Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports
Timeline · 6 updates
  1. investigating Apr 01, 2026, 03:09 AM UTC

    We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.

  2. investigating Apr 01, 2026, 03:47 AM UTC

    We are aware of an outage impacting our online services. We are continuing to investigate the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  3. monitoring Apr 01, 2026, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Apr 01, 2026, 05:07 AM UTC

    We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  5. monitoring Apr 01, 2026, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 02, 2026, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2026

Online Services degradation

Detected by Pingoru
Mar 31, 2026, 09:27 PM UTC
Resolved
Apr 01, 2026, 03:10 AM UTC
Duration
5h 43m
Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsCreate or view mail messages
Timeline · 6 updates
  1. investigating Mar 31, 2026, 09:27 PM UTC

    We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.

  2. investigating Mar 31, 2026, 11:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2026, 12:36 AM UTC

    We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.

  4. investigating Apr 01, 2026, 12:36 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 01, 2026, 02:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 01, 2026, 03:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 30, 2026

Online Services for Agents unavailable

Detected by Pingoru
Mar 30, 2026, 06:38 AM UTC
Resolved
Mar 30, 2026, 11:11 PM UTC
Duration
16h 33m
Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports
Timeline · 3 updates
  1. investigating Mar 30, 2026, 06:38 AM UTC

    Online Services for Agents is currently experiencing a total outage. We are working to restore services as a priority.

  2. monitoring Mar 30, 2026, 09:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 30, 2026, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 19, 2026

Intermittent service degradation

Detected by Pingoru
Mar 19, 2026, 01:24 AM UTC
Resolved
Mar 20, 2026, 02:57 AM UTC
Duration
1d 1h
Affected: Search communication historyView communication historyView client accountsAdd or remove clientsUpdate client details
Timeline · 5 updates
  1. investigating Mar 19, 2026, 01:24 AM UTC

    We are currently investigating this issue.

  2. identified Mar 19, 2026, 05:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 20, 2026, 01:39 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 20, 2026, 01:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2026, 02:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 17, 2025

Communication history degradation

Detected by Pingoru
Nov 17, 2025, 03:33 AM UTC
Resolved
Nov 20, 2025, 12:02 AM UTC
Duration
2d 20h
Affected: Search communication historyView communication history
Timeline · 4 updates
  1. investigating Nov 17, 2025, 03:33 AM UTC

    We’re currently experiencing issues with viewing communication history and client mail in our online services. This may affect search results when accessing communication history for your practice, or for a specific client. We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Nov 19, 2025, 04:23 AM UTC

    We are continuing to work on resolving this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  3. monitoring Nov 19, 2025, 05:31 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Nov 20, 2025, 12:02 AM UTC

    Issue resolved PM 19 November 2025 confirmed BDV with external agents.

Read the full incident report →

Notice July 20, 2025

Online services for agents - degradation

Detected by Pingoru
Jul 20, 2025, 08:07 AM UTC
Resolved
Jul 20, 2025, 10:25 AM UTC
Duration
2h 17m
Affected: Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clientsUpdate client detailsView\Lodge activity statementsPrefillOn Demand Reports
Timeline · 4 updates
  1. investigating Jul 20, 2025, 08:07 AM UTC

    We are aware of intermittent problems with a number of online services, and we are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Jul 20, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2025, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2025

Digital ID Outage

Detected by Pingoru
May 09, 2025, 12:21 AM UTC
Resolved
May 09, 2025, 06:09 AM UTC
Duration
5h 47m
Affected: Login service
Timeline · 3 updates
  1. investigating May 09, 2025, 12:21 AM UTC

    Some users are currently unable to use Digital ID to access government online services. Services Australia are working to resolve the issue as soon as possible.

  2. monitoring May 09, 2025, 04:52 AM UTC

    A fix has been deployed and all services are operating as expected. We will continue to monitor performance throughout the day.

  3. resolved May 09, 2025, 06:09 AM UTC

    This incident has been resolved.

Read the full incident report →