OSFA Outage History

OSFA is up right now

Pingoru has recorded 52 incidents for OSFA: 13 in the last 12 months and 3 in the last 90 days.

Source: osfa.status.ato.gov.au

52incidents recorded
13last 12 months
3last 90 days
18 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking OSFA in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026124 of 720 (3%)
May 2026329 of 744 (4%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 2026111 of 720 (2%)
October 2026225 of 559 (4%)

Incidents, newest first

Notice October 21, 2026 Online services degradation 21h 10m Login service, Search communication history, View communication history, Access practice and client reports and 10 more

Started Oct 21, 2026, 06:16 AM UTC· resolved Oct 22, 2026, 03:27 AM UTC

  1. investigating Oct 21, 2026, 06:16 AM UTC

    We are aware of service degradation impacting our online services, which may be resulting in slower response times than normal for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. identified Oct 21, 2026, 08:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2026, 08:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2026, 03:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 29, 2026 Unable to edit or lodge Activity Statements 10h 47m View\Lodge activity statements

Started Sep 29, 2026, 10:59 PM UTC· resolved Sep 30, 2026, 09:47 AM UTC

  1. investigating Sep 29, 2026, 10:59 PM UTC

    We are aware some users are currently unable to edit or lodge Activity Statements. We are investigating this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. identified Sep 30, 2026, 06:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2026, 07:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 30, 2026, 07:13 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 30, 2026, 09:47 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2026 Online services degraded performance 3h 14m Login service

Started May 21, 2026, 02:06 AM UTC· resolved May 21, 2026, 05:21 AM UTC

  1. investigating May 21, 2026, 02:06 AM UTC

    We are aware of intermittent issues impacting mylD. You may not be able to log into Online services for agents or RAM. We are investigating this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring May 21, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 21, 2026, 05:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 14, 2026 Online services unavailable 19h 22m Login service, Search communication history, View communication history, Access practice and client reports and 10 more

Started May 14, 2026, 03:01 AM UTC· resolved May 14, 2026, 10:23 PM UTC

  1. investigating May 14, 2026, 03:01 AM UTC

    We are aware of an outage to our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring May 14, 2026, 05:10 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 14, 2026, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026 Practice mail & pre-fill reports degraded performance 6h 42m Create or view mail messages, Prefill

Started May 06, 2026, 10:43 PM UTC· resolved May 07, 2026, 05:25 AM UTC

  1. investigating May 06, 2026, 10:43 PM UTC

    We are currently investigating this issue.

  2. identified May 07, 2026, 12:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 07, 2026, 02:24 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 07, 2026, 02:24 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 07, 2026, 02:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 07, 2026, 05:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2026 Online services outage 20h 50m Login service, Search communication history, View communication history, Access practice and client reports and 10 more

Started Apr 01, 2026, 03:09 AM UTC· resolved Apr 02, 2026, 12:00 AM UTC

  1. investigating Apr 01, 2026, 03:09 AM UTC

    We’re aware of intermittent issues impacting myID services. You may not be able to log in to Online services for agents using your myID as a result. We are investigating this issue.

  2. investigating Apr 01, 2026, 03:47 AM UTC

    We are aware of an outage impacting our online services. We are continuing to investigate the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  3. monitoring Apr 01, 2026, 04:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Apr 01, 2026, 05:07 AM UTC

    We are aware service degradation is continuing to impact our online services. We are continuing to investigate as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  5. monitoring Apr 01, 2026, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 02, 2026, 12:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 31, 2026 Online Services degradation 5h 43m Login service, Search communication history, View communication history, Access practice and client reports and 1 more

Started Mar 31, 2026, 09:27 PM UTC· resolved Apr 01, 2026, 03:10 AM UTC

  1. investigating Mar 31, 2026, 09:27 PM UTC

    We’re currently experiencing issues with viewing communication history, Practice mail, client mail and opening Notice of Assessments (NOA). This may affect search results when accessing communication history for your practice, or for a specific client.

  2. investigating Mar 31, 2026, 11:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 01, 2026, 12:36 AM UTC

    We're aware of intermittent issues impacting mylD and Digital ID services. You may not be able to log in to Online services for agents or RAM. We are investigating this issue.

  4. investigating Apr 01, 2026, 12:36 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Apr 01, 2026, 02:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 01, 2026, 03:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 30, 2026 Online Services for Agents unavailable 16h 33m Login service, Search communication history, View communication history, Access practice and client reports and 10 more

Started Mar 30, 2026, 06:38 AM UTC· resolved Mar 30, 2026, 11:11 PM UTC

  1. investigating Mar 30, 2026, 06:38 AM UTC

    Online Services for Agents is currently experiencing a total outage. We are working to restore services as a priority.

  2. monitoring Mar 30, 2026, 09:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 30, 2026, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 19, 2026 Intermittent service degradation 1d 1h Search communication history, View communication history, View client accounts, Add or remove clients and 1 more

Started Mar 19, 2026, 01:24 AM UTC· resolved Mar 20, 2026, 02:57 AM UTC

  1. investigating Mar 19, 2026, 01:24 AM UTC

    We are currently investigating this issue.

  2. identified Mar 19, 2026, 05:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 20, 2026, 01:39 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 20, 2026, 01:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 20, 2026, 02:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 17, 2025 Communication history degradation 2d 20h Search communication history, View communication history

Started Nov 17, 2025, 03:33 AM UTC· resolved Nov 20, 2025, 12:02 AM UTC

  1. investigating Nov 17, 2025, 03:33 AM UTC

    We’re currently experiencing issues with viewing communication history and client mail in our online services. This may affect search results when accessing communication history for your practice, or for a specific client. We are working to resolve this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Nov 19, 2025, 04:23 AM UTC

    We are continuing to work on resolving this issue as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  3. monitoring Nov 19, 2025, 05:31 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Nov 20, 2025, 12:02 AM UTC

    Issue resolved PM 19 November 2025 confirmed BDV with external agents.

Read the full incident report →

Notice July 20, 2025 Online services for agents - degradation 2h 17m Login service, Search communication history, View communication history, Access practice and client reports and 10 more

Started Jul 20, 2025, 08:07 AM UTC· resolved Jul 20, 2025, 10:25 AM UTC

  1. investigating Jul 20, 2025, 08:07 AM UTC

    We are aware of intermittent problems with a number of online services, and we are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Jul 20, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2025, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2025, 10:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 9, 2025 Digital ID Outage 5h 47m Login service

Started May 09, 2025, 12:21 AM UTC· resolved May 09, 2025, 06:09 AM UTC

  1. investigating May 09, 2025, 12:21 AM UTC

    Some users are currently unable to use Digital ID to access government online services. Services Australia are working to resolve the issue as soon as possible.

  2. monitoring May 09, 2025, 04:52 AM UTC

    A fix has been deployed and all services are operating as expected. We will continue to monitor performance throughout the day.

  3. resolved May 09, 2025, 06:09 AM UTC

    This incident has been resolved.

Read the full incident report →