Ordergroove Outage History

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Ordergroove had 13 outages in the last 2 years totaling 84h 56m of downtime — averaging 0.5 incidents per month.

There were 13 Ordergroove outages since June 12, 2025 totaling 84h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ordergroove.com

Minor April 15, 2026

Analytics Data Delay

Detected by Pingoru
Apr 15, 2026, 05:11 PM UTC
Resolved
Apr 16, 2026, 12:44 PM UTC
Duration
19h 33m
Affected: Analytics & Reporting
Timeline · 2 updates
  1. identified Apr 15, 2026, 05:11 PM UTC

    We are currently experiencing a delay in our data pipelines. As a result, Analytics data is not updating at the usual 4 hour latency. At this time, the latest available data reflects activity up to 8:50 AM EST on April 15. Our team is actively working to resolve the issue, and we expect data freshness to return to normal within the next few hours. We will provide another update as soon as more information is available.

  2. resolved Apr 16, 2026, 12:44 PM UTC

    The issue causing delays in our data pipelines has been fully resolved. Analytics data is now processing as expected, and users should see data updating within the normal up to 4 hour latency window. We will continue to monitor the system to ensure stability, but no further impact is expected. Thank you for your patience.

Read the full incident report →

Major April 7, 2026

Webhook Delivery Delays

Detected by Pingoru
Apr 07, 2026, 01:15 AM UTC
Resolved
Apr 07, 2026, 03:12 AM UTC
Duration
1h 56m
Timeline · 2 updates
  1. investigating Apr 07, 2026, 01:15 AM UTC

    We are currently experiencing delays in webhook event delivery. Our team is actively investigating the issue and working to identify the root cause. No events are expected to be lost, but delivery may be delayed. We will provide an update as soon as we have more information or once mitigation steps are in place. Thank you for your patience.

  2. resolved Apr 07, 2026, 03:12 AM UTC

    Webhook delivery delays have been fully resolved, and all queues have been successfully cleared. Event processing has returned to normal levels, and all pending events have been delivered, no data was lost. Thank you for your patience while we worked through this.

Read the full incident report →

Minor March 11, 2026

Subscription creation delayed

Detected by Pingoru
Mar 11, 2026, 11:25 AM UTC
Resolved
Mar 11, 2026, 07:00 PM UTC
Duration
7h 34m
Affected: Ordergroove App - Subscription Creation & Webhooks
Timeline · 4 updates
  1. investigating Mar 11, 2026, 11:25 AM UTC

    We are currently investigating a delay with sending subscription data into Ordergroove for some of our Shopify stores. We will provide another update within the next 1 hour.

  2. identified Mar 11, 2026, 12:43 PM UTC

    We have resumed normal operation of sending real-time subscription events into Ordergroove and are now working on delayed events. Another update will be provided within 1 hour.

  3. identified Mar 11, 2026, 02:30 PM UTC

    We are continuing to work on delayed events and will provide another update once all the events have gone through.

  4. resolved Mar 11, 2026, 07:00 PM UTC

    The bulk of the delayed subscriptions have been identified and are queued up for delivery. We will provide additional details as they become available.

Read the full incident report →

Major January 21, 2026

We are experiencing a performance degradation in the API response times

Detected by Pingoru
Jan 21, 2026, 06:22 PM UTC
Resolved
Jan 21, 2026, 08:18 PM UTC
Duration
1h 56m
Affected: Subscription CreationAPIsAdmin Dashboard (previously RC3)
Timeline · 5 updates
  1. investigating Jan 21, 2026, 06:22 PM UTC

    We are currently investigating response latency and will have an update in about 30 minutes.

  2. monitoring Jan 21, 2026, 06:32 PM UTC

    We have identified and mitigated the effects of the latency. We are monitoring the performance of the system.

  3. investigating Jan 21, 2026, 07:05 PM UTC

    There is an ongoing spike in failed API responses. We are investigating again.

  4. monitoring Jan 21, 2026, 07:45 PM UTC

    We have identified a secondary cause of latency and addressed the issue. We are monitoring the system and will post an update shortly.

  5. resolved Jan 21, 2026, 08:18 PM UTC

    The issue is resolved, and all services are operating normally. We apologize for the inconvenience and will publish a post-mortem within 24 hours which will be available via our CS team.

Read the full incident report →

Notice December 5, 2025

Shopify Order Placement

Detected by Pingoru
Dec 05, 2025, 08:14 PM UTC
Resolved
Dec 06, 2025, 01:26 AM UTC
Duration
5h 12m
Affected: Shopify API & Mobile
Timeline · 2 updates
  1. monitoring Dec 05, 2025, 08:14 PM UTC

    On December 5th, 3:45 AM EST Shopify GraphQL APIs experienced an elevated error rate. The issue was resolved by 4:15 AM EST. During the duration of this issue recurring subscription orders failed to place and went into Rejected status. The root cause of this outage within Shopify was due to a CloudFlare issue which impacted a lot of other service providers that rely on this service. The steps for remediation is to safely retry these rejected orders from our side. We are continuing to run this recovery efforts on all impacted orders and will provide another update as soon as all recurring orders have been retried by our system.

  2. resolved Dec 06, 2025, 01:26 AM UTC

    We have replayed previously rejected orders.

Read the full incident report →

Major December 1, 2025

Partial Outage: SFTP Report Generation Delays

Detected by Pingoru
Dec 01, 2025, 08:48 PM UTC
Resolved
Dec 02, 2025, 09:27 PM UTC
Duration
1d
Affected: Analytics & Reporting
Timeline · 4 updates
  1. investigating Dec 01, 2025, 08:48 PM UTC

    We’re currently experiencing a partial outage affecting SFTP report generation. Some scheduled reports are not being generated or delivered as expected. Our team is actively investigating and working to restore functionality as quickly as possible.

  2. monitoring Dec 01, 2025, 10:31 PM UTC

    We have identified the issue, applied mitigating steps, and are monitoring

  3. monitoring Dec 02, 2025, 09:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 02, 2025, 09:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 5, 2025

Analytics page not loading consistently on Ordergroove Dashboard

Detected by Pingoru
Nov 05, 2025, 05:16 PM UTC
Resolved
Nov 05, 2025, 10:49 PM UTC
Duration
5h 32m
Affected: Analytics & Reporting
Timeline · 2 updates
  1. investigating Nov 05, 2025, 05:16 PM UTC

    We are currently investigation the issue. For some people the Analytics page is not currently loading on the Ordergroove dashboard

  2. resolved Nov 05, 2025, 10:49 PM UTC

    The incident has been resolved, and analytics is loading correctly for all accounts now.

Read the full incident report →

Notice November 4, 2025

Products showing as out of stock in Ordergroove

Detected by Pingoru
Nov 04, 2025, 11:44 PM UTC
Resolved
Nov 05, 2025, 06:54 AM UTC
Duration
7h 9m
Affected: Ordergroove App - Subscription Creation & Webhooks
Timeline · 2 updates
  1. monitoring Nov 04, 2025, 11:44 PM UTC

    On November 1st, there was an update to the data being sent over from Shopify which negatively impacted our ability to mark products as in stock in our system. The issue only affects products where inventory is not tracked within Shopify. We have been working since then to implement a short-term solutions and have been rolling it out gradually to all merchants who we found to have been impacted by this change. This short-term fix requires our platform to pull additional product details from Shopify so we have been very gradually rolling it out and measuring system performance. We are going to provide another update as soon as this short-term fix has been rolled out to all stores.

  2. resolved Nov 05, 2025, 06:54 AM UTC

    The short-term fix has been rolled out to all affected merchants and product status is actively being updated in our system back to in stock for products where inventory is not tracked within Shopify.

Read the full incident report →

Minor October 29, 2025

Intermittent performance degradation

Detected by Pingoru
Oct 29, 2025, 06:47 PM UTC
Resolved
Oct 29, 2025, 07:55 PM UTC
Duration
1h 8m
Affected: Subscription OffersSubscription CreationOrder PlacementAPIsAdmin Dashboard (previously RC3)
Timeline · 3 updates
  1. investigating Oct 29, 2025, 06:47 PM UTC

    We're investigating the issue affecting multiple services. We're seeing increased latencies and some requests fail to complete. We'll provide an update by 3:15PM EST.

  2. investigating Oct 29, 2025, 07:22 PM UTC

    We’ve identified and resolved the root cause of the issue. Latency levels are steadily improving, and we’re closely monitoring system performance to ensure continued stability. We’ll provide another update by 4 PM EST.

  3. resolved Oct 29, 2025, 07:55 PM UTC

    The incident was caused by elevated I/O latency in GCE Persistent Disk within a single region, which impacted our database performance and led to increased application response times. We mitigated the issue by relocating our database instances out of the affected zone. Our team is continuing to work with Google to ensure the underlying issue is fully resolved, but this is no longer impacting Ordergroove services. The incident began at 2:20 PM EST, mitigation was completed by 2:59 PM EST, and full recovery was achieved at 3:18 PM EST.

Read the full incident report →

Notice September 16, 2025

Order Reminder Events were missed on 9/15/2025

Detected by Pingoru
Sep 16, 2025, 07:40 PM UTC
Resolved
Sep 17, 2025, 03:08 AM UTC
Duration
7h 27m
Timeline · 2 updates
  1. monitoring Sep 16, 2025, 07:40 PM UTC

    Order Reminder Events 9/15/2025: Yesterday, on 9/15/2025, Order Reminder events were not sent to Klaviyo or delivered through Ordergroove Webhook system What happened We upgraded our queueing system for the application that produces Order Reminder events. During the upgrade, a subset of consumers did not update correctly and were listening to the wrong system, which caused events to be missed. What we’re doing We are carefully replaying all missed Order Reminder events today. To avoid outdated actions, reminders will only be sent if the related order has not already been attempted. We expect the remediation will be fully completed today Next steps Once remediation is complete, we will run an internal post mortem to strengthen monitoring and ensure full coverage of the process going forward.

  2. resolved Sep 17, 2025, 03:08 AM UTC

    The remediation has been successfully completed. All missed Order Reminder events for the September 15 run have been replayed, with safeguards in place to prevent any stale actions. The September 16 run has executed successfully as well, and we expect future runs to proceed smoothly starting tomorrow. We will conduct a post mortem to strengthen monitoring for this process going forward. Thank you for your patience as we resolved this issue.

Read the full incident report →

Notice August 21, 2025

Degraded Subscription Creation Performance

Detected by Pingoru
Aug 21, 2025, 04:37 PM UTC
Resolved
Aug 21, 2025, 11:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 21, 2025, 04:37 PM UTC

    Between 7:04 AM - 9:05 AM ET we noticed degraded performance in our async workflow for creating Subscriptions. All subscriptions were created successfully. We have identified the root cause and are working on solutions to prevent this from happening again.

Read the full incident report →

Notice August 4, 2025

API response time degradation

Detected by Pingoru
Aug 04, 2025, 06:41 AM UTC
Resolved
Aug 04, 2025, 06:41 AM UTC
Duration
—
Affected: APIs
Timeline · 1 update
  1. resolved Aug 04, 2025, 06:41 AM UTC

    Our APIs were experiencing slow response time between 1:50am EST to 2:28am EST

Read the full incident report →

Minor June 12, 2025

The google cloud platform is experiencing issues

Detected by Pingoru
Jun 12, 2025, 06:21 PM UTC
Resolved
Jun 12, 2025, 09:07 PM UTC
Duration
2h 46m
Affected: Ordergroove IntegrationOrder PlacementOrdergroove App - Subscription Creation & WebhooksAPIsOrdergroove App - Subscription Manager (previously SMI)Admin Dashboard (previously RC3)
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:21 PM UTC

    We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration. More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  2. investigating Jun 12, 2025, 07:10 PM UTC

    Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

  3. investigating Jun 12, 2025, 07:18 PM UTC

    Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

  4. resolved Jun 12, 2025, 09:07 PM UTC

    Google Cloud Platform has confirmed that the incident is now resolved and we're starting to see recovery across all affected systems. GCP incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Read the full incident report →