Ordergroove incident

The google cloud platform is experiencing issues

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on June 12, 2025 affecting Ordergroove Integration and Order Placement and 1 more component, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:21 PM UTC
Resolved
Jun 12, 2025, 09:07 PM UTC
Duration
2h 46m
Detected by Pingoru
Jun 12, 2025, 06:21 PM UTC

Affected components

Ordergroove IntegrationOrder PlacementOrdergroove App - Subscription Creation & WebhooksAPIsOrdergroove App - Subscription Manager (previously SMI)Admin Dashboard (previously RC3)

Update timeline

  1. investigating Jun 12, 2025, 06:21 PM UTC

    We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration. More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  2. investigating Jun 12, 2025, 07:10 PM UTC

    Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

  3. investigating Jun 12, 2025, 07:18 PM UTC

    Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

  4. resolved Jun 12, 2025, 09:07 PM UTC

    Google Cloud Platform has confirmed that the incident is now resolved and we're starting to see recovery across all affected systems. GCP incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW