Ordergroove incident

Issues downloading reports from RC3

Resolved after 57 minutes, affecting Analytics & Reporting, on June 7, 2022.

monitoring Jun 07, 2022, 03:49 PM UTC

A fix has been implemented and we are monitoring the results. Reports should be available again.

Started
Jun 07, 2022, 03:33 PM UTC
Resolved
Jun 07, 2022, 04:31 PM UTC
Duration
57m
Detected by Pingoru
Jun 07, 2022, 03:33 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Jun 07, 2022, 03:33 PM UTC

    Some reports cannot be downloaded from https://rc3.ordergroove.com/exports/. We are currently investigating the root cause.

  2. monitoring Jun 07, 2022, 03:49 PM UTC

    A fix has been implemented and we are monitoring the results. Reports should be available again.

  3. resolved Jun 07, 2022, 04:31 PM UTC

    This incident has been resolved.

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