Resolved after 55 minutes, affecting Ordergroove Integration, on February 3, 2023.
The issue has been resolved. We are now conducting an audit of previously affected orders and will be sending them through to be processed by the system.
Affected components
Ordergroove Integration
Update timeline
- investigating Feb 03, 2023, 03:25 PM UTC
We are investigating an issue related to our recurring order placement process on BigCommerce
- investigating Feb 03, 2023, 03:25 PM UTC
This incident was marked as a partial outage for BigCommerce
- identified Feb 03, 2023, 03:33 PM UTC
We have found the issue and are deploying a fix to all affected systems.
- resolved Feb 03, 2023, 04:20 PM UTC
The issue has been resolved. We are now conducting an audit of previously affected orders and will be sending them through to be processed by the system.
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