Ordergroove incident

Degraded API performance because of internal DNS issues

Resolved after 1 hour 31 minutes, affecting APIs and Admin Dashboard (previously RC3), on February 19, 2023.

monitoring Feb 19, 2023, 05:13 PM UTC

As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.

Started
Feb 19, 2023, 04:38 PM UTC
Resolved
Feb 19, 2023, 06:09 PM UTC
Duration
1h 31m
Detected by Pingoru
Feb 19, 2023, 04:38 PM UTC

Affected components

APIsAdmin Dashboard (previously RC3)

Update timeline

  1. monitoring Feb 19, 2023, 05:13 PM UTC

    As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.

  2. resolved Feb 19, 2023, 06:09 PM UTC

    This incident has been resolved.

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