Ordergroove incident

Shopify login on behalf of

Resolved after 1 hour 48 minutes, affecting Ordergroove App - Subscription Manager (previously SMI), on April 21, 2023.

investigating Apr 21, 2023, 04:34 PM UTC

We are currently investigating an issue related to the Ordergroove login on behalf of functionality.

Started
Apr 21, 2023, 04:34 PM UTC
Resolved
Apr 21, 2023, 06:23 PM UTC
Duration
1h 48m
Detected by Pingoru
Apr 21, 2023, 04:34 PM UTC

Affected components

Ordergroove App - Subscription Manager (previously SMI)

Update timeline

  1. investigating Apr 21, 2023, 04:34 PM UTC

    We are currently investigating an issue related to the Ordergroove login on behalf of functionality.

  2. resolved Apr 21, 2023, 06:23 PM UTC

    Our engineers have identified the root cause of the issue and patched out a fix

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