Ordergroove incident
The link to access the Subscription Manager redirects to the login page
Resolved after 3 hours 58 minutes, affecting Ordergroove App - Subscription Manager (previously SMI), on January 19, 2024.
Shopify has implemented a fix for this. We are going to close this incident since we confirmed that the subscription manager is back to normal for everyone now. Feel free to check Shopify's status page or reach out to Shopify for more details on this issue. https://www.shopifystatus.com/ Thank you for your patience!
Affected components
Update timeline
- investigating Jan 19, 2024, 03:52 PM UTC
For Shopify merchants, the link redirects to the login page instead of the Subscription Manager. We are currently investigating and reaching out to Shopify support for more information.
- identified Jan 19, 2024, 04:35 PM UTC
It seems that this issue has been introduced yesterday by a change on the Shopify side on the Proxy URL page. Shopify's support is aware of this issue and Shopify's team is working on it.
- resolved Jan 19, 2024, 07:51 PM UTC
Shopify has implemented a fix for this. We are going to close this incident since we confirmed that the subscription manager is back to normal for everyone now. Feel free to check Shopify's status page or reach out to Shopify for more details on this issue. https://www.shopifystatus.com/ Thank you for your patience!
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