Ordergroove incident

Shopify subscription creation delay

Resolved after 50 minutes, affecting Shopify Checkout, on February 29, 2024.

resolved Feb 29, 2024, 04:35 PM UTC

The issue has been resolved. We expect the majority of subscription data to catch up shortly. There will be a small subset of subscription data that will come through within the course of the next few hours.

Started
Feb 29, 2024, 03:44 PM UTC
Resolved
Feb 29, 2024, 04:35 PM UTC
Duration
50m
Detected by Pingoru
Feb 29, 2024, 03:44 PM UTC

Affected components

Shopify Checkout

Update timeline

  1. investigating Feb 29, 2024, 03:44 PM UTC

    We are currently investigating a delay in subscription creation for merchants on the Shopify platform

  2. resolved Feb 29, 2024, 04:35 PM UTC

    The issue has been resolved. We expect the majority of subscription data to catch up shortly. There will be a small subset of subscription data that will come through within the course of the next few hours.

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