Optum incident

Resolved: CLINICAL EXCHANGE : Some Rx users are encountering an error message in prescriptions.

Major Resolved View vendor source →

Optum experienced a major incident on October 20, 2025, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:08 PM UTC
Resolved
Oct 20, 2025, 03:37 PM UTC
Duration
2h 29m
Detected by Pingoru
Oct 20, 2025, 01:08 PM UTC

Update timeline

  1. investigating Oct 20, 2025, 01:08 PM UTC

    [10/20/2025] 09:07 AM ET We are receiving reports indicating that some Rx users are encountering an error message when they attempt to issue prescriptions. We are currently investigating this as a priority issue. INC46075665

  2. investigating Oct 20, 2025, 02:01 PM UTC

    The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available.

  3. identified Oct 20, 2025, 02:02 PM UTC

    The Clinical Exchange access issue is intermittently impacted lab and Rx functionality. We will continue to provide updates as they become available

  4. monitoring Oct 20, 2025, 03:09 PM UTC

    We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.

  5. resolved Oct 20, 2025, 03:37 PM UTC

    We have identified and resolved a Cloudflare issue that impacted both RX and lab access. We are currently monitoring access to confirm that all users can successfully issue prescriptions and place lab orders.