Optum incident

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma

Minor Resolved View vendor source →

Optum experienced a minor incident on September 18, 2025 affecting Pharmacy Data Solutions and Pharmacy Network Solutions and 1 more component, lasting 33d 2h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 12:58 PM UTC
Resolved
Oct 21, 2025, 03:10 PM UTC
Duration
33d 2h
Detected by Pingoru
Sep 18, 2025, 12:58 PM UTC

Affected components

Pharmacy Data SolutionsPharmacy Network SolutionsPharmacy Software Solutions

Update timeline

  1. investigating Sep 18, 2025, 12:58 PM UTC

    Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages. Optum Insight is troubleshooting this issue and will update once resolved.

  2. monitoring Sep 18, 2025, 07:13 PM UTC

    Update: The issue is considered resolved but Optum Insight will continue to monitor. Original message posted Sept. 18, 2025 Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

  3. resolved Oct 21, 2025, 03:10 PM UTC

    This incident has been resolved.