Optum incident

Optum Insight MedRX Invoice Errors

Minor Resolved View vendor source →

Optum experienced a minor incident on September 17, 2025 affecting MedRx and Pharmacy Network Solutions, lasting 33d 22h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 04:53 PM UTC
Resolved
Oct 21, 2025, 03:09 PM UTC
Duration
33d 22h
Detected by Pingoru
Sep 17, 2025, 04:53 PM UTC

Affected components

MedRxPharmacy Network Solutions

Update timeline

  1. identified Sep 17, 2025, 04:53 PM UTC

    This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

  2. resolved Oct 21, 2025, 03:09 PM UTC

    This incident has been resolved.