Optum incident

Resolved Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable

Major Resolved View vendor source →

Optum experienced a major incident on October 24, 2025, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2025, 08:59 PM UTC
Resolved
Oct 24, 2025, 09:28 PM UTC
Duration
29m
Detected by Pingoru
Oct 24, 2025, 08:59 PM UTC

Update timeline

  1. investigating Oct 24, 2025, 08:59 PM UTC

    We are aware of intermittent reports of users unable to access the Clinical Exchange portal. INC/CSA/Ref # INC46190677

  2. identified Oct 24, 2025, 09:18 PM UTC

    Intermittent access issues are resolved as of 3:45 PM CT. We will continue to monitor the system INC/CSA/Ref # INC46190677

  3. resolved Oct 24, 2025, 09:28 PM UTC

    Intermittent access issues are resolved as of 3:45 PM CT. INC/CSA/Ref # INC46190677