Optum incident

Resolved Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications

Minor Resolved View vendor source →

Optum experienced a minor incident on October 31, 2025 affecting MedRx, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2025, 02:25 PM UTC
Resolved
Oct 31, 2025, 03:05 PM UTC
Duration
40m
Detected by Pingoru
Oct 31, 2025, 02:25 PM UTC

Affected components

MedRx

Update timeline

  1. investigating Oct 31, 2025, 02:25 PM UTC

    This message is intended for Pharmacy MedRx Customers: Optum Insight has identified an issue causing MedRx claims to time out. We are currently investigating the issue and will provide an update as soon as possible INC/CSA/Ref # INC46323822

  2. resolved Oct 31, 2025, 03:05 PM UTC

    This notification is intended for MedRx Customers. The issue causing timeouts has been resolved, and claims are processing normally. We will continue to monitor to ensure there is no further impact. INC/CSA/Ref # INC46323822