Opti9 incident

Veeam Cloud Connect - Service Outage - MTL/Montreal

Resolved after 3 hours 36 minutes, affecting Veeam Cloud Connect Backup - pub1-mtl2-cgb and Veeam Cloud Connect Backup - pub2-mtl2-cgb and 1 more, on October 24, 2026.

monitoring Oct 24, 2026, 02:38 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 24, 2026, 02:03 PM UTC
Resolved
Oct 24, 2026, 05:40 PM UTC
Duration
3h 36m
Detected by Pingoru
Oct 24, 2026, 02:03 PM UTC

Affected components

Veeam Cloud Connect Backup - pub1-mtl2-cgbVeeam Cloud Connect Backup - pub2-mtl2-cgbVeeam Cloud Connect Replication - pub1-mtl2-cgrVeeam Service Provider Console - mtl2-acw

Update timeline

  1. identified Oct 24, 2026, 02:03 PM UTC

    Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. monitoring Oct 24, 2026, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 24, 2026, 05:40 PM UTC

    This incident has been resolved.

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