Opti9 incident

Veeam Cloud Connect - Partial Outage - YOW/Ottawa

Resolved after 5 hours 44 minutes, affecting Veeam Cloud Connect - hostedbizz and Veeam Cloud Connect - yow02-b, on July 3, 2026.

resolved Jul 03, 2026, 06:43 PM UTC

Performance has remained stable and we will be marking this incident as fully resolved.

Started
Jul 03, 2026, 12:58 PM UTC
Resolved
Jul 03, 2026, 06:43 PM UTC
Duration
5h 44m
Detected by Pingoru
Jul 03, 2026, 12:58 PM UTC

Affected components

Veeam Cloud Connect - hostedbizzVeeam Cloud Connect - yow02-b

Update timeline

  1. investigating Jul 03, 2026, 12:58 PM UTC

    We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.

  2. investigating Jul 03, 2026, 01:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 03, 2026, 02:01 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 03, 2026, 02:46 PM UTC

    Our engineering team has been able to resolve the issue in our yow02-b region. We continue to work on resolving the issue impacting yow00-b (hostedbizz)

  5. identified Jul 03, 2026, 04:32 PM UTC

    Our engineering team has identified the issue impacting yow00-b (hostedbizz) and is currently working on a resolution.

  6. monitoring Jul 03, 2026, 05:44 PM UTC

    Our engineering team has resolved the issue impacting yow00-b (hostedbizz). The status of this incident will be moved to monitoring while we ensure performance remains stable. Jobs should have resumed and completed after the services were recovered, but if you're experiencing job failures we kindly ask that you rerun the job.

  7. resolved Jul 03, 2026, 06:43 PM UTC

    Performance has remained stable and we will be marking this incident as fully resolved.

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