OpenSRS had 42 outages in the last 2 years totaling 50h 6m of downtime — averaging 1.7 incidents per month.
There were 42 OpenSRS outages since May 26, 2025 totaling 50h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our engineers are investigating an email sending issue impacting cluster A and cluster B users.
There was an issue with the antivirus servers, which caused the service to fail and emails to be rejected. A fix has been implemented, and the Anti-virus services are operational. This incident has been resolved.
We are currently experiencing an issue affecting logging into the Reseller Control Panel. Our Engineering has been engaged and is investigating the issue.
Our Engineering team is continuing to investigate the issue. When logging in to the Control Panel, you might notice an error "Your session has expired, please verify your login." The issue can be mitigated by reloading the page for the time being.
The login issue with the Reseller Control Panel is now resolved.
We are investigating an issue affecting outbound email sending on Cluster A, with failures observed in webmail showing SMTP connection errors. Our engineering team has been engaged and is investigating.
Engineering has applied a fix and the issue has been resolved.
We are currently investigating an issue impacting services for .ai, .llc, and .center domains. Our engineering team is actively working to identify the root cause and restore normal operations as quickly as possible. We will share additional updates as soon as more information becomes available.
We have identified and corrected the issue and domain lookups for .ai, .llc and .center are now restored.
We are currently experiencing connectivity issues with the AFNIC (.FR) registry, which may impact order processing. Our team has already contacted the registry and is actively working to resolve the issue. We’ll provide updates as soon as the connection is restored.
Thank you for your patience, this issue has now been resolved.
Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.
The issue has been identified and a fix is being implemented.
The issue is still under investigation, and our team is actively working toward a resolution.
The issue is still under investigation, and our team is actively working toward a resolution.
The issue is still under investigation, and our team is actively working toward a resolution.
A fix has been implemented and we are monitoring the results
This incident has been resolved
We are currently experiencing delays when querying and submitting updates for certain ccTLDs like .DE, .FR and .MX. Our engineering team is investigating this at this time. Existing domains will continue to resolve normally.
Our connections are now stable for ccTLDs. This incident has been resolved.
We are currently experiencing delays when querying and submitting updates for .de and .fr domains. Our engineering team is investigating this at this time. This affects registrations, renewals, and management of .de and .fr domains. Existing domains will continue to resolve normally. For a list of affected TLDs, please see: http://opensrs.help/chart
We've monitored our connections for latency and see it's been stable, not affecting .de and .fr domains requests and actions on them. This incidence has been resolved.
We are currently investigating an issue where some resellers may be unable to renew .DE domains. Any impact on other ccTLDs is also under investigation. We will provide future updates on this issue.
Engineering has applied a fix. This incident has been resolved.
We are currently having connection issues with the .IN registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry. This affects registrations, renewals, and management of .IN domains. Existing domains will continue to resolve normally. For a list of affected TLDs, please see: http://opensrs.help/chart
The connection issues have been resolved.
We are currently facing a problem impacting Webmail, POP3, and IMAP on the HostedEmail cluster B. Users might find themselves unable to log in or send and receive messages. The engineering team is actively looking into the matter, and additional updates will be shared as they become available.
Engineering has implemented a fix which has resovled this incident.
We are currently having connection issues with the .EU registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry. This affects registrations, renewals, and management of .EU domains. Existing domains will continue to resolve normally.
The registry team has confirmed that they are experiencing issues with their system and are actively investigating. We will post updates as we get more details from the team.
The registry team has resolved the issues in their system and the connections are operational on our end.
Our Engineers have identified an issue with our ePAG managed ccTLDs. This may lead to issues with registrations, renewals and making changes to DNS, contact info, etc. We are currently working to resolve the issue and will provide regular updates.
Our engineering team has identified the issue. At this time we are seeing it stabilizing but we will continue to monitor before noting as resolved. Thank you for your patience.
Engineering has issued a fix and services have returned to normal. This incident is resolved.
We are experiencing an issue involving webmail and POP3 connectivity on Cluster B of Hosted Email. Webmail and POP access is impacted. Engineering is engaged and investigating.
Engineering has issued a fix and services have returned to normal. This incident is resolved.
We are currently investigating issues with Webmail B. Users may experience errors when attempting to use Webmail B.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue involving DNS management in the OpenSRS control panel. Customers using the SystemDNS nameservers may see DNS records removed when attempting to update their records in the OpenSRS control panel. Engineering has been engaged and is investigating.
Our Engineers have identified the cause of this issue with DNS records being removed while updating existing records. They are in the process of implementing a fix currently. Updates to come as they are received.
Our Engineers have resolved the issue with DNS records being removed when attempting to update the existing records.
We are currently aware of issues with the OpenSRS API. Users attempting to interact with the API may experience periods of increased latency, and encounter errors/timeouts. Our engineers are currently investigating.
Our engineers continue to investigate the issues impacting OpenSRS API.
Services have recovered and the incident has been resolved.
We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
The issue has been identified and a fix has been implemented. The results are being monitored.
This incident has been resolved. Phone support is fully restored.
We are experiencing slowness and login issues the Reseller Control Panel and Classic Interface. We are investigating this and will post updates as they are available.
This issue has now been resolved.
Our engineering team identified a DDoS attack impacting resolution of the NS1–NS3 nameservers, causing the timeout of multiple sites. This incident was resolved. Start Time: 3:00 UTC End Time: 4:30 UTC Total: 1h, 30m
We are currently receiving reports of connection issues with the .DE, .CH, and .FR registries when attempting to renew or register domains. Our team is actively investigating the cause and working to restore normal functionality. Thank you for your patience, we will provide updates as soon as more information is available.
This incident has been resolved.
We are currently experiencing an issue with a third party service used by our ticketing system provider affecting our Support availability via chat and tickets. A fix has been implemented and we are seeing improvements, however, some Support interactions via chat might still be affected. We will monitor the situation and provide further updates as we are made aware.
The 3rd party issues have now been resolved, and our Ticketing and Chat systems are back up and running. We appreciate your patience.
We are currently experiencing an issue affecting OpenSRS and HRS customers. Users may experience issues accessing resources via API. Engineering has been engaged and is investigating.
Authentication issues with the API have resolved. Engineering continues to investigate and further updates will be provided as they become available.
There have been no further reports of API issues. This incident has been resolved.
This incident has been resolved.
We are investigating issues with Cluster A on HostedEmail. Customers may experience issues with logging into webmail, or receiving timeouts/errors using POP/IMAP.
This incident has been resolved.
The OpenSRS.COM site is currently down due to an issue with WPEngine. We have engaged WPEngine and will provide further updates.
WPEngine is performing scheduled extended maintenance, which may have up to 3 hours of service interuption.
The issue affecting OpenSRS.COM has been resolved at this time. Start: Wed 19 Nov 2025 10:40 UTC End: Thu 20 Nov 2025 01:10:00 UTC