OpenSRS experienced a minor incident on January 13, 2026 affecting Reseller Support, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Reseller Support
Update timeline
- investigating Jan 13, 2026, 05:42 PM UTC
We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
- monitoring Jan 13, 2026, 06:01 PM UTC
The issue has been identified and a fix has been implemented. The results are being monitored.
- resolved Jan 13, 2026, 08:46 PM UTC
This incident has been resolved. Phone support is fully restored.