OpenSRS experienced a minor incident on December 5, 2025 affecting Reseller Support, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Reseller Support
Update timeline
- identified Dec 05, 2025, 09:36 AM UTC
We are currently experiencing an issue with a third party service used by our ticketing system provider affecting our Support availability via chat and tickets. A fix has been implemented and we are seeing improvements, however, some Support interactions via chat might still be affected. We will monitor the situation and provide further updates as we are made aware.
- resolved Dec 05, 2025, 10:23 AM UTC
The 3rd party issues have now been resolved, and our Ticketing and Chat systems are back up and running. We appreciate your patience.