OpenGov Outage History

OpenGov had 62 outages in the last 2 years totaling 41h 13m of downtime — averaging 2.5 incidents per month.

There were 62 OpenGov outages since June 26, 2025 totaling 41h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.opengovstatus.com

Critical September 27, 2025

Enterprise Asset Management Web and Mobile App ("New UI") unavailable

Detected by Pingoru: Sep 27, 2025, 02:52 PM UTC
Resolved: Sep 27, 2025, 01:30 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 27, 2025, 02:52 PM UTC

On September 27, 2025, from 8:47 AM to 9:30 AM CT, Enterprise Asset Management Web and Mobile App ("New UI") users may have seen an error message on the login screen. This error could be dismissed, allowing work to continue without further disruption. However, if a customer was using an older bookmark to customername.cartegraph.app they would have encountered a DNS error preventing access.

Read the full incident report →

Critical September 27, 2025

Cartegraph One Web (on-premise) unavailable

Detected by Pingoru: Sep 27, 2025, 02:50 PM UTC
Resolved: Sep 27, 2025, 01:30 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 27, 2025, 02:50 PM UTC

On September 27, 2025, from 8:47 AM to 9:30 AM CT, Cartegraph One Web (on-premise) was unavailable due to a domain issue. Customers who attempted to access this site during that time would have encountered a DNS error. During the same window, Cartegraph One Mobile App users may have seen an error message on the login screen. This error could be dismissed, allowing work to continue without further disruption. Service has now been fully restored. We have also implemented safeguards to prevent recurrence.

Read the full incident report →

Minor September 26, 2025

Payment steps not Completing

Detected by Pingoru: Sep 26, 2025, 04:04 PM UTC
Resolved: Sep 26, 2025, 05:08 PM UTC
Duration: 1h 4m

Affected: Permitting & Licensing

Timeline · 2 updates

investigating Sep 26, 2025, 04:04 PM UTC

Our engineering team is aware and investigating, payment steps not completing. The payments are being recorded in the history, and e-check/Credit card payments are being processed in Stripe. In the meantime, if you need the step to proceed immediately, Admins can click the Complete and Proceed button in the bottom right.
resolved Sep 26, 2025, 05:08 PM UTC

This incident has been resolved. All payment steps that were paid in full during this time have been updated to a completed status.

Read the full incident report →

Major September 18, 2025

Workforce plans are not loading - users are receiving an error "something went wrong.."

Detected by Pingoru: Sep 18, 2025, 12:32 PM UTC
Resolved: Sep 18, 2025, 05:05 PM UTC
Duration: 4h 32m

Affected: Budgeting & Performance

Timeline · 8 updates

investigating Sep 18, 2025, 12:32 PM UTC

We are currently investigating this issue.
investigating Sep 18, 2025, 12:52 PM UTC

We are continuing to investigate this issue.
investigating Sep 18, 2025, 01:16 PM UTC

This will also impact the ability to export the budget to a spreadsheet.
investigating Sep 18, 2025, 02:00 PM UTC

We are continuing to investigate this issue.
investigating Sep 18, 2025, 02:53 PM UTC

We are continuing to investigate this issue.
investigating Sep 18, 2025, 03:40 PM UTC

We are continuing to investigate this issue.
investigating Sep 18, 2025, 05:03 PM UTC

We are continuing to investigate this issue.
resolved Sep 18, 2025, 05:05 PM UTC

This incident has been resolved.

Read the full incident report →

Minor September 9, 2025

Cloudflare is experiencing an outage which might affect logins.

Detected by Pingoru: Sep 09, 2025, 07:16 PM UTC
Resolved: Sep 09, 2025, 10:52 PM UTC
Duration: 3h 35m

Affected: Budgeting & PerformanceReporting & Transparency

Timeline · 3 updates

identified Sep 09, 2025, 07:16 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 09, 2025, 08:18 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 09, 2025, 10:52 PM UTC

This incident has been resolved.

Read the full incident report →

Major September 5, 2025

Website is displaying "Bad Gateway" or "Unsuccessful HTTP" response.

Detected by Pingoru: Sep 05, 2025, 02:30 PM UTC
Resolved: Sep 05, 2025, 03:01 PM UTC
Duration: 31m

Affected: Procurement

Timeline · 4 updates

investigating Sep 05, 2025, 02:30 PM UTC

We are currently investigating this issue.
identified Sep 05, 2025, 02:32 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Sep 05, 2025, 02:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 05, 2025, 03:01 PM UTC

This incident has been resolved.

Read the full incident report →

Critical September 3, 2025

Permitting & Licensing Outage

Detected by Pingoru: Sep 03, 2025, 05:59 PM UTC
Resolved: Sep 03, 2025, 06:15 PM UTC
Duration: 16m

Affected: Permitting & Licensing

Timeline · 3 updates

investigating Sep 03, 2025, 05:59 PM UTC

We are currently investigating an outage in Permitting & Licensing Employee and Public Portal Applications.
monitoring Sep 03, 2025, 06:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 03, 2025, 06:15 PM UTC

This incident has been resolved. If you are still receiving an error message, please perform a hard refresh (F5). If you continue to have issue please contact our support team at [email protected].

Read the full incident report →

Major August 29, 2025

Enterprise Asset Management Reporting Matter

Detected by Pingoru: Aug 29, 2025, 03:02 PM UTC
Resolved: Aug 29, 2025, 03:23 PM UTC
Duration: 20m

Affected: Asset Management (formerly Cartegraph)

Timeline · 3 updates

investigating Aug 29, 2025, 03:02 PM UTC

We want to make you aware of a temporary issue affecting reporting. An update released last night introduced a problem where some customers are unable to run reports. To quickly resolve this, we are rolling back to the prior version of reporting. This change will not cause downtime or affect those customers whose reports are already working correctly. We are actively monitoring the situation and will share an update once the rollback is complete. Thank you for your patience and understanding.
identified Aug 29, 2025, 03:05 PM UTC

The issue has been identified and a fix is being implemented.
resolved Aug 29, 2025, 03:23 PM UTC

This incident has been resolved. The rollback of last night’s reporting update is now complete. Reporting services should be functioning as expected. If you are still experiencing issues, please clear your browser cookies in Chrome or Edge using the keyboard shortcut: CTRL + SHIFT + DELETE After clearing cookies, restart your browser and try running reports again. We appreciate your patience and cooperation while we worked to resolve this issue.

Read the full incident report →

Critical August 21, 2025

Cloudflare Causing Failures Across Opengov Suites

Detected by Pingoru: Aug 21, 2025, 04:30 PM UTC
Resolved: Aug 21, 2025, 08:13 PM UTC
Duration: 3h 43m

Affected: Budgeting & PerformanceReporting & TransparencyFinancialsProcurementTax & Revenue (formerly iGovServices)Permitting & LicensingAsset Management (formerly Cartegraph)Open DataCommunity Feedback (formerly Open Town Hall)OpenGov Help Center

Timeline · 5 updates

investigating Aug 21, 2025, 06:28 PM UTC

We are currently investigating this issue.
investigating Aug 21, 2025, 07:02 PM UTC

We are continuing to investigate this issue.
investigating Aug 21, 2025, 07:04 PM UTC

Cloudflare implemented some changes, and we're seeing some improvement.
monitoring Aug 21, 2025, 07:49 PM UTC

Performance has been fully restored.
resolved Aug 21, 2025, 08:13 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 11, 2025

Resident Payment Portal - Not allowing residents to make payments

Detected by Pingoru: Aug 11, 2025, 04:05 PM UTC
Resolved: Aug 11, 2025, 06:28 PM UTC
Duration: 2h 22m

Affected: Financials

Timeline · 3 updates

investigating Aug 11, 2025, 04:05 PM UTC

Currently, we recognize the resident payment portal is preventing residents from successfully logging into their accounts and submitting payments for services. This situation is occurring consistently for all users attempting to access the payment portal. Our engineering team is actively investigating this concern and working to resolve it.
investigating Aug 11, 2025, 06:24 PM UTC

The concern relating to residents not having access to the payment portal has been resolved as of 12:00 pm 8/11/2025
resolved Aug 11, 2025, 06:28 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 3, 2025

Unable to Access BlueBeam

Detected by Pingoru: Jul 03, 2025, 06:29 PM UTC
Resolved: Jul 04, 2025, 03:47 PM UTC
Duration: 21h 17m

Affected: Permitting & Licensing

Timeline · 2 updates

identified Jul 03, 2025, 06:29 PM UTC

We are currently experiencing an issue with our Bluebeam integration that is affecting normal functionality. Our team is actively working to resolve this by updating our system to the new API.
resolved Jul 04, 2025, 03:47 PM UTC

This incident has been resolved.