OpenGov Outage History
OpenGov is up right nowPingoru has recorded 82 incidents for OpenGov: 77 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 235 of 720 (33%) |
| May 2026 | 7 | 400 of 744 (54%) |
| June 2026 | 9 | 159 of 720 (22%) |
| July 2026 | 5 | 28 of 744 (4%) |
| August 2026 | 7 | 247 of 744 (33%) |
| September 2026 | 5 | 48 of 720 (7%) |
| October 2026 | 9 | 178 of 590 (30%) |
Incidents, newest first
Notice March 25, 2026 Vendor email notifications fail to deliver 1d 18h Procurement
Started Mar 25, 2026, 09:53 PM UTC· resolved Mar 27, 2026, 04:29 PM UTC
- investigating Mar 25, 2026, 09:53 PM UTC
We are currently investigating this issue.
- monitoring Mar 27, 2026, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 04:29 PM UTC
This incident has been resolved.
Minor March 25, 2026 Workflow Steps Intermittently Not Activating 1d 23h Permitting & Licensing
Started Mar 25, 2026, 03:38 PM UTC· resolved Mar 27, 2026, 03:03 PM UTC
- investigating Mar 25, 2026, 03:38 PM UTC
We are currently investigating an intermittent situation affecting workflow progression. As a temporary solution, an administrator can manually activate the affected step. Alternatively, you may recomplete the previous step or contact support to have the workflow resequenced. We will provide updates as more information becomes available.
- identified Mar 25, 2026, 07:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 26, 2026, 02:36 PM UTC
A fix has been implemented and we are actively monitoring the situation. We are also working to ensure all affected records are properly resequenced.
- resolved Mar 27, 2026, 03:03 PM UTC
The situation has been fully resolved. All sites have been reviewed, and workflows are now progressing as expected. Thank you for your patience.
Minor March 24, 2026 Workflow Steps Not Activating Upon Completion 1h 56m Permitting & Licensing
Started Mar 24, 2026, 12:57 PM UTC· resolved Mar 24, 2026, 02:53 PM UTC
- investigating Mar 24, 2026, 12:57 PM UTC
We are currently investigating.
- monitoring Mar 24, 2026, 01:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2026, 02:53 PM UTC
This incident has been resolved.
Minor March 23, 2026 Enterprise Asset Management GIS Integration Sync Failures 1d Asset Management (formerly Cartegraph)
Started Mar 23, 2026, 12:18 PM UTC· resolved Mar 24, 2026, 12:28 PM UTC
- investigating Mar 23, 2026, 12:18 PM UTC
We are currently investigating this issue.
- identified Mar 23, 2026, 02:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 23, 2026, 06:47 PM UTC
We are working to create a hotfix for this evening.
- resolved Mar 24, 2026, 12:28 PM UTC
This incident has been resolved.
Notice March 17, 2026 Tax & Revenue: UI Field Locking in Multi-Pay List 18h 38m Tax & Revenue (formerly iGovServices)
Started Mar 17, 2026, 05:31 PM UTC· resolved Mar 18, 2026, 12:10 PM UTC
- investigating Mar 17, 2026, 05:31 PM UTC
We are currently investigating this issue.
- resolved Mar 18, 2026, 12:10 PM UTC
This incident has been resolved.
Critical March 16, 2026 Tax & Revenue: UI Field Locking, unable to edit fields 4h 52m Tax & Revenue (formerly iGovServices)
Started Mar 16, 2026, 04:51 PM UTC· resolved Mar 16, 2026, 09:43 PM UTC
- investigating Mar 16, 2026, 04:51 PM UTC
We are currently investigating this issue.
- identified Mar 16, 2026, 05:35 PM UTC
Our team has identified the cause of the issue affecting Standard Filing line items and View Current Charges pages and is actively working on a fix.
- identified Mar 16, 2026, 06:54 PM UTC
Our Engineering Team has identified the cause and is working to correct the system. A release is being planned for today to update the system and restore functionality.
- identified Mar 16, 2026, 08:37 PM UTC
Update: The fix to this experience is currently in QA for Testing and is scheduled to deploy at 430 pm CST. Once the fix is deployed to our customer environments, users will be required to log out and back in for the update to take affect.
- resolved Mar 16, 2026, 09:43 PM UTC
This incident has been resolved.
Notice March 13, 2026 Reporting & Transparency: Three Column section layout formats incorrectly 4h 37m Reporting & Transparency
Started Mar 13, 2026, 08:49 PM UTC· resolved Mar 14, 2026, 01:27 AM UTC
- investigating Mar 13, 2026, 08:49 PM UTC
We are currently investigating this issue.
- identified Mar 13, 2026, 11:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 14, 2026, 01:21 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 14, 2026, 01:21 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 14, 2026, 01:27 AM UTC
This incident has been resolved.
Minor March 12, 2026 Attention: Procurement & Contract Management Customers 16h 46m Procurement
Started Mar 12, 2026, 07:04 PM UTC· resolved Mar 13, 2026, 11:50 AM UTC
- investigating Mar 12, 2026, 07:04 PM UTC
Please be aware the system is currently experiencing a Data Processing Service Degradation: Current Status: We have identified the root cause and are working on a resolution. Impact: Public API: Users created after 5:58 AM CST today may experience authentication failures when accessing Procurement & Contract Management APIs Pavilion: Contract updates are not processing Reporting: Insights dashboards & Dataset APIs are displaying data from before 7:58 AM PT and are not updating with new information Not Affected: Existing users (created before 7:58 AM PT) can access Public APIs normally Next Steps: Our engineering team is applying a database patch between 9 pm and 12 am to restore the affected services. During this time, the system will not be accessible.
- investigating Mar 13, 2026, 06:10 AM UTC
Our engineering team is actively working to resolve the issue and restore full functionality as quickly as possible. We are making steady progress and will continue to monitor the situation closely.
- monitoring Mar 13, 2026, 09:49 AM UTC
We have resolved the issue, and the reporting backfill process is currently in progress. We expect the reporting backfill to complete within the next two hours. All other component backfilling has already been successfully completed. We will share the next update once the reporting backfill is fully completed.
- monitoring Mar 13, 2026, 11:50 AM UTC
All backfilling activities have been successfully completed, and all services are operating normally. Everything is functioning as expected, and the system is fully stable. We will now mark this incident as resolved on the status page.
- resolved Mar 13, 2026, 11:50 AM UTC
This incident has been resolved.
Minor March 4, 2026 Security warning in Microsoft Edge for Attachments 9h 7m Permitting & Licensing
Started Mar 04, 2026, 02:24 PM UTC· resolved Mar 04, 2026, 11:31 PM UTC
- identified Mar 04, 2026, 02:24 PM UTC
Some users on Microsoft Edge are seeing attachments flagged as security risks. This is a false positive from Microsoft. Our Engineering team has contacted Microsoft and is working with them to remove the false positive. In the meantime: Use a different browser (Chrome, Firefox, Safari), or In Edge, click “More information” and proceed past the warning.
- resolved Mar 04, 2026, 11:31 PM UTC
This incident has been resolved.
Notice March 2, 2026 Community Feedback - Cloudflare blocking image uploads 1d 2h Community Feedback (formerly Open Town Hall)
Started Mar 02, 2026, 05:55 PM UTC· resolved Mar 03, 2026, 08:01 PM UTC
- investigating Mar 02, 2026, 05:55 PM UTC
We are currently investigating this issue.
- monitoring Mar 03, 2026, 06:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 08:01 PM UTC
This incident has been resolved.
Notice February 26, 2026 Old Contracts Landing Page export columns misalignment 10d 20h Procurement
Started Feb 26, 2026, 04:34 PM UTC· resolved Mar 09, 2026, 01:00 PM UTC
- investigating Feb 26, 2026, 04:34 PM UTC
We are currently investigating this issue.
- investigating Feb 26, 2026, 04:35 PM UTC
We are continuing to investigate this issue.
- identified Feb 27, 2026, 12:30 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 09, 2026, 01:00 PM UTC
This incident has been resolved.
Notice February 23, 2026 Procurement: Insights module dashboards fail to load 3h 8m Procurement
Started Feb 23, 2026, 02:25 PM UTC· resolved Feb 23, 2026, 05:34 PM UTC
- investigating Feb 23, 2026, 02:25 PM UTC
We are currently investigating this situation. The five affected charts are: Solicitations Vendors Notified Vendors Notified per Solicitation Avg Responses by Department Avg Responses by Year This is in regards to a Public Preview feature, and may not impact all users
- monitoring Feb 23, 2026, 04:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 23, 2026, 04:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 23, 2026, 05:34 PM UTC
This incident has been resolved.
Major February 5, 2026 Permitting and Licensing: Forms not Loading on Record Page 4h 15m Permitting & Licensing
Started Feb 05, 2026, 03:48 PM UTC· resolved Feb 05, 2026, 08:04 PM UTC
- investigating Feb 05, 2026, 03:48 PM UTC
We are currently investigating this issue.
- monitoring Feb 05, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 08:04 PM UTC
OpenGov is aware of a situation that impacted forms loading for some customers. The situation has been resolved, and we are continuing to monitor system performance while implementing additional safeguards to prevent recurrence.
Notice January 21, 2026 Budgeting & Planning: Performance Degradation 17m Budgeting & Performance
Started Jan 21, 2026, 07:20 PM UTC· resolved Jan 21, 2026, 07:38 PM UTC
- investigating Jan 21, 2026, 07:20 PM UTC
We are currently investigating this issue.
- investigating Jan 21, 2026, 07:20 PM UTC
We are continuing to investigate this issue.
- investigating Jan 21, 2026, 07:23 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 21, 2026, 07:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 07:38 PM UTC
This incident has been resolved.
Minor December 30, 2025 Permitting & Licensing: Credit Card Payments Unavailable 2h 49m Permitting & Licensing
Started Dec 30, 2025, 09:38 PM UTC· resolved Dec 31, 2025, 12:28 AM UTC
- investigating Dec 30, 2025, 09:38 PM UTC
We are currently investigating this issue.
- monitoring Dec 30, 2025, 09:49 PM UTC
A fix has been implemented and we are monitoring results. You may need to refresh your browser to see the payment button turn blue.
- resolved Dec 31, 2025, 12:28 AM UTC
This incident has been resolved.
Critical December 19, 2025 OpenGov Service Issue 2d 4h Budgeting & Performance, FTP, Reporting & Transparency, Integration Services and 9 more
Started Dec 19, 2025, 06:43 PM UTC· resolved Dec 21, 2025, 11:00 PM UTC
- investigating Dec 19, 2025, 06:43 PM UTC
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
- investigating Dec 19, 2025, 07:06 PM UTC
We are continuing to investigate this issue.
- investigating Dec 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- identified Dec 19, 2025, 07:09 PM UTC
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
- identified Dec 19, 2025, 08:06 PM UTC
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
- identified Dec 19, 2025, 08:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 19, 2025, 08:29 PM UTC
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
- identified Dec 19, 2025, 09:36 PM UTC
We’ve made progress isolating the underlying cause of the service issue, which appears to involve a third-party network service affecting certain login and user session behaviors. As a precaution, access remains temporarily disabled while we continue validation. Further updates will be shared here.
- identified Dec 19, 2025, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 19, 2025, 10:57 PM UTC
The issue has been identified and a fix has been applied. Access to the OpenGov platform is being restored while teams continue to monitor and validate system performance. Some users may experience slower-than-normal performance during this period. This includes our Knowledge Center.
- monitoring Dec 21, 2025, 10:59 PM UTC
As part of our final remediation and to ensure service performance is fully restored moving forward, we recommend refreshing active browser sessions so users load the most up-to-date configuration. This can be done with a hard refresh (⌘ + Shift + R on Mac, Shift + F5 on Windows).
- resolved Dec 21, 2025, 11:00 PM UTC
This incident has been resolved.
Critical December 19, 2025 Cloudflare Network Performance Impact 2d 7h Budgeting & Performance, FTP, Reporting & Transparency, Integration Services and 9 more
Started Dec 19, 2025, 03:53 PM UTC· resolved Dec 21, 2025, 10:58 PM UTC
- investigating Dec 19, 2025, 03:53 PM UTC
Cloudflare is currently experiencing intermittent degraded network performance. At this time, there has been no impact to our sites or services. There is a potential for slowness or degraded performance within our systems. We are actively monitoring the situation and will provide updates if conditions change.
- resolved Dec 21, 2025, 10:58 PM UTC
This incident has been resolved.
Notice December 18, 2025 Procurement - Portal is not functional 8h 6m Procurement
Started Dec 18, 2025, 01:05 PM UTC· resolved Dec 18, 2025, 09:11 PM UTC
- investigating Dec 18, 2025, 01:05 PM UTC
We are currently investigating this issue.
- identified Dec 18, 2025, 02:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 04:37 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 18, 2025, 04:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 18, 2025, 09:11 PM UTC
This incident has been resolved.
Minor December 17, 2025 GL Balances Inquiry Excel export not generating 1d 13h Financials
Started Dec 17, 2025, 12:48 AM UTC· resolved Dec 18, 2025, 02:45 PM UTC
- investigating Dec 17, 2025, 12:48 AM UTC
We are currently investigating this issue.
- identified Dec 17, 2025, 04:51 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 18, 2025, 02:45 PM UTC
This incident has been resolved.
Minor December 15, 2025 Permitting & Licensing: Site slowness 42m Permitting & Licensing
Started Dec 15, 2025, 05:07 PM UTC· resolved Dec 15, 2025, 05:49 PM UTC
- investigating Dec 15, 2025, 05:07 PM UTC
We are currently experiencing site slowness, we are investigating.
- resolved Dec 15, 2025, 05:49 PM UTC
This incident has been resolved.
Major November 24, 2025 Permitting & Licensing is unable to take Credit Card Payments 1h 18m Permitting & Licensing
Started Nov 24, 2025, 02:03 PM UTC· resolved Nov 24, 2025, 03:21 PM UTC
- investigating Nov 24, 2025, 02:03 PM UTC
We are currently investigating this issue. Other forms of payment are accepted at this time.
- monitoring Nov 24, 2025, 03:08 PM UTC
A fix has been implemented and we are monitoring.
- resolved Nov 24, 2025, 03:21 PM UTC
This incident has been resolved.
Major November 18, 2025 Cloudflare Outage - Impact to OpenGov Software Applications 10h 11m Budgeting & Performance, FTP, Reporting & Transparency, Integration Services and 9 more
Started Nov 18, 2025, 01:47 PM UTC· resolved Nov 18, 2025, 11:58 PM UTC
- investigating Nov 18, 2025, 01:47 PM UTC
Hello, We are writing to advise that OpenGov is actively tracking the Cloudflare global outage. We recognize that some aspects of software applications may be impacted, inaccessible or running slowly. We will keep our customers advised when services are restored. EAM/Cartegraph customers might experience failures when downloading or updating the mobile app until this is resolved.
- monitoring Nov 18, 2025, 03:26 PM UTC
Cloudflare has noted they are continuing to investigate the outage. We recognize aspects of access in relation to OpenGov software applications may still be impacted.
- monitoring Nov 18, 2025, 06:55 PM UTC
While the Major Outage reported by Cloudflare is reported as resolved, there are underlying connecting applications that are still contributing to software and application access. We are continuing to monitor.
- resolved Nov 18, 2025, 11:58 PM UTC
This incident has been resolved.
Major October 24, 2025 NextGen Reports - Intermittent issues saving and loading filters in Chart & Details type reports 1h 53m Reporting & Transparency
Started Oct 24, 2025, 03:31 PM UTC· resolved Oct 24, 2025, 05:25 PM UTC
- identified Oct 24, 2025, 03:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 24, 2025, 03:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2025, 05:25 PM UTC
This incident has been resolved.
Notice October 24, 2025 All Timeline Events Display "(Non-Mandatory)" Label Regardless of Public Meeting Setting 5h 50m Procurement
Started Oct 24, 2025, 02:45 PM UTC· resolved Oct 24, 2025, 08:36 PM UTC
- identified Oct 24, 2025, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 24, 2025, 06:03 PM UTC
Our Engineering Team has just deployed a hotfix to resolve this.
- resolved Oct 24, 2025, 08:36 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Outage, impacting connectivity and service 18h 10m Budgeting & Performance, Reporting & Transparency
Started Oct 20, 2025, 04:55 PM UTC· resolved Oct 21, 2025, 11:06 AM UTC
- monitoring Oct 20, 2025, 04:55 PM UTC
AWS Reported a Global Internet Outage in the early morning hours of Monday 10.20. AWS has stated they are applying mitigation steps for recovery. OpenGov will continue to monitor restoration of services.
- monitoring Oct 20, 2025, 09:11 PM UTC
Users are unable to access Budgets and Reports
- monitoring Oct 20, 2025, 09:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 09:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 21, 2025, 11:05 AM UTC
All issues have been resolved
- resolved Oct 21, 2025, 11:06 AM UTC
This incident has been resolved.