OpenGov incident

Tax & Revenue: UI Field Locking, unable to edit fields

Critical Resolved View vendor source →

OpenGov experienced a critical incident on March 16, 2026 affecting Tax & Revenue (formerly iGovServices), lasting 4h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 04:51 PM UTC
Resolved
Mar 16, 2026, 09:43 PM UTC
Duration
4h 52m
Detected by Pingoru
Mar 16, 2026, 04:51 PM UTC

Affected components

Tax & Revenue (formerly iGovServices)

Update timeline

  1. investigating Mar 16, 2026, 04:51 PM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2026, 05:35 PM UTC

    Our team has identified the cause of the issue affecting Standard Filing line items and View Current Charges pages and is actively working on a fix.

  3. identified Mar 16, 2026, 06:54 PM UTC

    Our Engineering Team has identified the cause and is working to correct the system. A release is being planned for today to update the system and restore functionality.

  4. identified Mar 16, 2026, 08:37 PM UTC

    Update: The fix to this experience is currently in QA for Testing and is scheduled to deploy at 430 pm CST. Once the fix is deployed to our customer environments, users will be required to log out and back in for the update to take affect.

  5. resolved Mar 16, 2026, 09:43 PM UTC

    This incident has been resolved.