Resolved after 2 days 4 hours, affecting Budgeting & Performance and FTP and 1 more, on December 19, 2025.
As part of our final remediation and to ensure service performance is fully restored moving forward, we recommend refreshing active browser sessions so users load the most up-to-date configuration. This can be done with a hard refresh (⌘ + Shift + R on Mac, Shift + F5 on Windows).
Affected components
Update timeline
- investigating Dec 19, 2025, 06:43 PM UTC
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
- investigating Dec 19, 2025, 07:06 PM UTC
We are continuing to investigate this issue.
- investigating Dec 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- identified Dec 19, 2025, 07:09 PM UTC
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
- identified Dec 19, 2025, 08:06 PM UTC
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
- identified Dec 19, 2025, 08:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 19, 2025, 08:29 PM UTC
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
- identified Dec 19, 2025, 09:36 PM UTC
We’ve made progress isolating the underlying cause of the service issue, which appears to involve a third-party network service affecting certain login and user session behaviors. As a precaution, access remains temporarily disabled while we continue validation. Further updates will be shared here.
- identified Dec 19, 2025, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 19, 2025, 10:57 PM UTC
The issue has been identified and a fix has been applied. Access to the OpenGov platform is being restored while teams continue to monitor and validate system performance. Some users may experience slower-than-normal performance during this period. This includes our Knowledge Center.
- monitoring Dec 21, 2025, 10:59 PM UTC
As part of our final remediation and to ensure service performance is fully restored moving forward, we recommend refreshing active browser sessions so users load the most up-to-date configuration. This can be done with a hard refresh (⌘ + Shift + R on Mac, Shift + F5 on Windows).
- resolved Dec 21, 2025, 11:00 PM UTC
This incident has been resolved.
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