OpenGov experienced a critical incident on December 19, 2025 affecting Budgeting & Planning and FTP and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 06:43 PM UTC
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
- investigating Dec 19, 2025, 07:06 PM UTC
We are continuing to investigate this issue.
- investigating Dec 19, 2025, 07:07 PM UTC
We are continuing to investigate this issue.
- identified Dec 19, 2025, 07:09 PM UTC
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
- identified Dec 19, 2025, 08:06 PM UTC
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
- identified Dec 19, 2025, 08:28 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 19, 2025, 08:29 PM UTC
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
- identified Dec 19, 2025, 09:36 PM UTC
We’ve made progress isolating the underlying cause of the service issue, which appears to involve a third-party network service affecting certain login and user session behaviors. As a precaution, access remains temporarily disabled while we continue validation. Further updates will be shared here.
- identified Dec 19, 2025, 09:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 19, 2025, 10:57 PM UTC
The issue has been identified and a fix has been applied. Access to the OpenGov platform is being restored while teams continue to monitor and validate system performance. Some users may experience slower-than-normal performance during this period. This includes our Knowledge Center.
- monitoring Dec 21, 2025, 10:59 PM UTC
As part of our final remediation and to ensure service performance is fully restored moving forward, we recommend refreshing active browser sessions so users load the most up-to-date configuration. This can be done with a hard refresh (⌘ + Shift + R on Mac, Shift + F5 on Windows).
- resolved Dec 21, 2025, 11:00 PM UTC
This incident has been resolved.