OpenAthens Outage History

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OpenAthens had 12 outages in the last 2 years totaling 171h 15m of downtime — averaging 0.5 incidents per month.

There were 12 OpenAthens outages since August 1, 2025 totaling 171h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.openathens.net

Notice July 6, 2026

Service Outage - Support Portal

Detected by Pingoru
Jul 06, 2026, 09:35 AM UTC
Resolved
Jul 06, 2026, 12:02 PM UTC
Duration
2h 27m
Affected: Service Desk portal
Timeline · 3 updates
  1. identified Jul 06, 2026, 09:35 AM UTC

    Due to issues with the Jira Service Management Cloud platform, the OpenAthens support portal is currently unavailable. Our team is awaiting further information regarding this disruption. We will update you within the next hour.

  2. monitoring Jul 06, 2026, 10:27 AM UTC

    Atlassian have begun to roll out a fix which is predicted to be completed within the next hour. We will update you once access is restored to the OpenAthens Support Portal.

  3. resolved Jul 06, 2026, 12:02 PM UTC

    Access to the OpenAthens support portal has been restored.

Read the full incident report →

Minor June 17, 2026

Degradation Of Service - Authentication Point - P3

Detected by Pingoru
Jun 17, 2026, 02:14 PM UTC
Resolved
Jun 15, 2026, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 17, 2026, 02:14 PM UTC

    Some OpenAthens customers may have experienced difficulties when accessing online resources between 08:15 15th June and 13:30 17th June UK time. This was caused by a parsing issue that was introduced with a recent release of the OpenAthens authentication point. We rolled back this release to resolve the problem. We apologise for any inconvenience this caused.

Read the full incident report →

Major April 30, 2026

Service Outage - Authentication Point - P2

Detected by Pingoru
Apr 30, 2026, 01:33 PM UTC
Resolved
Apr 30, 2026, 01:57 PM UTC
Duration
24m
Affected: Authentication Point
Timeline · 3 updates
  1. investigating Apr 30, 2026, 01:17 PM UTC

    We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Authentication Point The issue started at 14:00 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

  2. monitoring Apr 30, 2026, 01:33 PM UTC

    We have applied a fix to the issue at 14:20 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

  3. resolved Apr 30, 2026, 01:57 PM UTC

    Following the fix at 14:20 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →

Major April 23, 2026

Degradation Of Service - Redirector - P2

Detected by Pingoru
Apr 23, 2026, 03:19 PM UTC
Resolved
Apr 21, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 23, 2026, 03:19 PM UTC

    An outage occurred between 08:34 and 11:21 BST during a routine upgrade of the Managed Proxy service. Customers accessing certain resources via the Redirector (https://go.openathens.net). During that time users would have seen a phishing error. We applied a fix as soon as we became aware of the incident which restored the service to full functionality.

Read the full incident report →

Minor February 10, 2026

P3 - Redirector encountering increased link resolution times

Detected by Pingoru
Feb 10, 2026, 10:30 AM UTC
Resolved
Feb 10, 2026, 02:29 PM UTC
Duration
3h 58m
Affected: Redirector
Timeline · 3 updates
  1. investigating Feb 10, 2026, 02:26 PM UTC

    We have had reports of users encountering a 'This site took too long to respond' error whilst waiting for their links to be resolved.

  2. monitoring Feb 10, 2026, 02:28 PM UTC

    The issue has been investigated and a fix has been applied

  3. resolved Feb 10, 2026, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Service Outage - Wayfinder - P2

Detected by Pingoru
Dec 05, 2025, 01:43 PM UTC
Resolved
Dec 05, 2025, 05:30 PM UTC
Duration
3h 46m
Affected: Wayfinder
Timeline · 4 updates
  1. investigating Dec 05, 2025, 01:43 PM UTC

    We’re looking into an issue that's preventing OpenAthens users from accessing the following service. Wayfinder The issue started at 13:09 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

  2. monitoring Dec 05, 2025, 02:05 PM UTC

    We have applied a fix to the issue at 13:38 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

  3. monitoring Dec 05, 2025, 02:06 PM UTC

    Service is operational.

  4. resolved Dec 05, 2025, 05:30 PM UTC

    Following the fix at 13:38 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →

Major December 1, 2025

Service Outage - Service Desk portal - P3

Detected by Pingoru
Dec 01, 2025, 09:09 AM UTC
Resolved
Dec 01, 2025, 12:39 PM UTC
Duration
3h 29m
Affected: Service Desk portal
Timeline · 3 updates
  1. identified Dec 01, 2025, 09:09 AM UTC

    The maintenance for our Service Desk portal is ongoing past the original planned downtime. We appreciate that may cause some disruption and we are working towards a resolution as quick as possible. Thank you for your patience while we carry out improvements to our service. If you require support, please email [email protected] or phone +44 (0) 300 121 0043

  2. identified Dec 01, 2025, 12:01 PM UTC

    The Service Desk portal is working as expected and you are now able to raise tickets as you were before.

  3. resolved Dec 01, 2025, 12:39 PM UTC

    The Service Desk portal is now working as expected. The new portal will have a slightly new look. If you have any questions on this new experience please let us know.

Read the full incident report →

Major November 24, 2025

OpenAthens Emergency Maintenance - Service Desk Portal

Detected by Pingoru
Nov 24, 2025, 09:43 AM UTC
Resolved
Nov 24, 2025, 10:19 AM UTC
Duration
36m
Affected: Service Desk portal
Timeline · 2 updates
  1. identified Nov 24, 2025, 09:43 AM UTC

    Apologies for the short notice but we need to perform essential maintenance work on the following service: Service Desk Portal There will be a brief outage during a service restart

  2. resolved Nov 24, 2025, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

P3 - Outage to outbound email

Detected by Pingoru
Sep 30, 2025, 11:45 AM UTC
Resolved
Oct 01, 2025, 06:26 AM UTC
Duration
18h 41m
Affected: Email services
Timeline · 2 updates
  1. investigating Sep 30, 2025, 11:45 AM UTC

    The provider we use for sending emails is currently experiencing an issue. This means you won't receive any emails from us, including login access code emails. You will still be able to send and receive emails from our Service desk. Our provider reports that they have identified the cause of the issue and are working toward a resolution. We will provide further updates when the situation changes. In the meantime emails should be queued and will be gradually released once the service is fully restored.

  2. resolved Oct 01, 2025, 06:26 AM UTC

    This incident has now been resolved by the provider.

Read the full incident report →

Critical August 27, 2025

Service Outage - Redirector - P1

Detected by Pingoru
Aug 27, 2025, 05:04 AM UTC
Resolved
Aug 27, 2025, 08:39 AM UTC
Duration
3h 34m
Affected: Redirector
Timeline · 4 updates
  1. investigating Aug 27, 2025, 05:04 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 27, 2025, 05:12 AM UTC

    We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s). Redirector Asia / US The issue started at 05:27 GMT+01:00 Our team is working to understand what has caused the issue and we will update you within the next hour.

  3. monitoring Aug 27, 2025, 05:43 AM UTC

    We have applied a fix to the issue at 06:30 UK time, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date. If you are still having issues then please contact our service desk team: https://www.openathens.net/support

  4. resolved Aug 27, 2025, 08:39 AM UTC

    Following the fix at 06:30 UK time and after monitoring our service, we are now confident that this has been resolved. If you are still having issues then please contact our service desk: https://www.openathens.net/support

Read the full incident report →

Minor August 14, 2025

Degradation Of Service - Service Desk portal - P3

Detected by Pingoru
Aug 14, 2025, 08:33 AM UTC
Resolved
Aug 14, 2025, 02:57 PM UTC
Duration
6h 24m
Affected: Service Desk portal
Timeline · 4 updates
  1. identified Aug 14, 2025, 08:33 AM UTC

    We’re looking into an issue that’s affecting the following service(s) for some users. Service Desk portal The issue started at 9:33 BST Our team is working to understand what has caused the issue and we will update you within the next hour.

  2. identified Aug 14, 2025, 08:33 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 14, 2025, 08:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 1, 2025

Degredation Of Service - Managed Proxy Service - P2

Detected by Pingoru
Aug 01, 2025, 01:45 AM UTC
Resolved
Aug 06, 2025, 09:37 AM UTC
Duration
5d 7h
Affected: Managed Proxy service
Timeline · 5 updates
  1. investigating Aug 01, 2025, 01:45 AM UTC

    We’re looking into an issue that's preventing OpenAthens users from accessing the following service(s).

  2. identified Aug 01, 2025, 02:09 AM UTC

    We have made an adjustment to our service configuration in order to resolve the issue, and we are continuing to monitor.

  3. monitoring Aug 01, 2025, 02:18 AM UTC

    We have applied a fix to the issue at 02:43 GMT, everything is working as expected and all services are up and running. We are keeping a close eye on things, if the situation changes we will keep you up to date.

  4. investigating Aug 01, 2025, 09:56 AM UTC

    Further minor downtime has occurred and we are continuing to investigate. The downtime is intermittent and causes a slow down of proxy resources using the eu1.proxy.openathens.net domain. Please contact our service desk team either at [email protected] or https://support.openathens.net if you require assistance regarding this matter. Thank you for your patience while we work on a fix.

  5. resolved Aug 06, 2025, 09:37 AM UTC

    We have monitored the service and seen no outages since Friday 1st August. We are now confident that this issue has been resolved. If you have any questions then please contact our service desk: https://www.openathens.net/support

Read the full incident report →