- Detected by Pingoru
- May 06, 2026, 11:21 AM UTC
- Resolved
- May 06, 2026, 03:45 PM UTC
- Duration
- 4h 23m
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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monitoring May 06, 2026, 11:21 AM UTC
The ON24 platform experienced a brief issue with access to Audience and Preview URLs and temporarily blocking entry to events and other functionality. The greatest impact was seen between 2:40am and 3am Pacific time, however delays in Audience URL functionality spanned between 1:45am and 4:00am Pacific. The ON24 team has implemented changes to allow proper access and the issue was resolved. While URLs are currently available some Engagement tools may experience degraded functionality in some events. The team continues to monitor the stability of the ON24 Platform and will make updates as needed.
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monitoring May 06, 2026, 01:49 PM UTC
We are continuing to monitor stability of the Audience URLs, however issues appear to be resolved at this time. Anomalies with Engagement tool functionality is also back to full functionality.
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resolved May 06, 2026, 03:45 PM UTC
This issue has been resolved and full Audience URL and Engagement Tool functionality is working as expected.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 02:34 PM UTC
- Resolved
- Jan 29, 2026, 10:43 PM UTC
- Duration
- 8h 8m
Affected: Presenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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investigating Jan 29, 2026, 02:34 PM UTC
Currently PDF slide uploads (for the Slides Engagement Tool) are seeing significant delays or failures. This is being investigated as a priority by our teams. As a temporary work around please screen-share or upload PPT/PPTX files for slide presentations until resolved.
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monitoring Jan 29, 2026, 03:48 PM UTC
PDF Slide Uploads are processing in a timely fashion again. The ON24 engineering teams will continue monitoring to ensure stability and prevent recurrence. Thank you for your patience!
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resolved Jan 29, 2026, 10:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 03:04 AM UTC
- Resolved
- Jan 29, 2026, 11:28 PM UTC
- Duration
- 20h 23m
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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investigating Jan 29, 2026, 03:04 AM UTC
ON24 and LinkedIn are aware of an issue where registrants captured in LinkedIn Events are not being pushed to the corresponding ON24 event. Our engineering teams are actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
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monitoring Jan 29, 2026, 03:52 PM UTC
Registrants captured in LinkedIn Events are now successfully syncing to the corresponding ON24 event again. ON24 and LinkedIn engineering teams are continuing to work together to repush registrants who may have been missed during the incident window. Once this process is complete, we will provide a final update. Thank you for your patience.
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resolved Jan 29, 2026, 11:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 08:15 PM UTC
- Resolved
- Dec 09, 2025, 09:15 PM UTC
- Duration
- 1h
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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investigating Dec 09, 2025, 08:15 PM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
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monitoring Dec 09, 2025, 08:42 PM UTC
Event emails are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
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resolved Dec 09, 2025, 09:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 30, 2025, 03:39 PM UTC
- Resolved
- Sep 30, 2025, 07:23 PM UTC
- Duration
- 3h 44m
Affected: Presenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 07:05 PM UTC
- Resolved
- Sep 16, 2025, 12:18 AM UTC
- Duration
- 5h 12m
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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investigating Sep 15, 2025, 07:05 PM UTC
ON24 is aware that some users are receiving multiple ON24 emails (confirmation, reminder, etc). The ON24 team is investigating the issue and working with their service partner toward a resolution.
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monitoring Sep 15, 2025, 11:35 PM UTC
A fix has been implemented and we are monitoring the results. Thank you for your patience.
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resolved Sep 16, 2025, 12:18 AM UTC
This incident has been resolved.
Read the full incident report →
Notice September 10, 2025 - Detected by Pingoru
- Sep 10, 2025, 03:19 AM UTC
- Resolved
- Sep 10, 2025, 03:19 AM UTC
- Duration
- 14s
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 2 updates
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monitoring Sep 10, 2025, 03:19 AM UTC
We wanted to share a quick update regarding the recent ON24 platform release. A small number of users may have experienced a minor issue with the platform. Out of an abundance of caution and to ensure the flawless delivery of events, we have decided to temporarily rollback the recent release. The platform is 100% operational, and no action is needed on your part. Please keep an eye on the Release Notes in our Knowledge Center for the latest information and updates.
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resolved Sep 10, 2025, 03:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 03:51 PM UTC
- Resolved
- Sep 09, 2025, 05:20 PM UTC
- Duration
- 1h 28m
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 2 updates
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investigating Sep 09, 2025, 03:51 PM UTC
ON24 IT and Engineering have been engaged and are actively addressing the issue.
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resolved Sep 09, 2025, 05:20 PM UTC
This incident has been resolved. Audience pages are loading as expected again. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2025, 11:13 AM UTC
- Resolved
- Jun 30, 2025, 03:02 PM UTC
- Duration
- 3h 49m
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LivePresenter: Presentation Interface (PMXD or Elite Studio)Producer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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investigating Jun 30, 2025, 11:13 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working with their service partner toward a resolution.
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monitoring Jun 30, 2025, 02:48 PM UTC
A fix for the email issue has been implemented and is being monitored for continued stability. Emails may have delayed/late delivery if they were scheduled to be sent during the active issue.
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resolved Jun 30, 2025, 03:02 PM UTC
This incident has been resolved. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 10:11 AM UTC
- Resolved
- Jun 23, 2025, 12:40 PM UTC
- Duration
- 2h 28m
Affected: Audience: ON24 Audience Pages for Elite, Engagement Hub, Target, Forums, Go LiveProducer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 5 updates
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investigating Jun 23, 2025, 09:26 AM UTC
Some event emails sent via the ON24 platform may be experiencing delivery delays. The ON24 team is investigating the issue and working toward a resolution.
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investigating Jun 23, 2025, 10:11 AM UTC
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
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identified Jun 23, 2025, 10:12 AM UTC
The issue impacting the timely delivery of some ON24 event emails has been identified and the ON24 team is working with its service partners to implement a resolution.
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monitoring Jun 23, 2025, 12:11 PM UTC
The ON24 team has implemented a solution and we are seeing full delivery and receipt for emails, though some may be delayed. The team is monitoring for stability, however no further delay is expected on new emails.
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resolved Jun 23, 2025, 12:40 PM UTC
The ON24 team has implemented a complete solution and we are seeing full delivery and receipt for emails. While previous emails may be delayed all new emails are being sent and received as expected.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2025, 02:24 PM UTC
- Resolved
- Jun 02, 2025, 04:46 PM UTC
- Duration
- 2h 21m
Affected: Producer: Elite, Engagement Hub, Target, Forums, Go Live
Timeline · 3 updates
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investigating Jun 02, 2025, 02:24 PM UTC
ON24 Report URLs are currently not loading for newly created events or delayed in displaying attendee metrics. The ON24 technical teams are actively investigating. (No data loss or direct live event impact is expected).
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identified Jun 02, 2025, 03:19 PM UTC
The issue has been identified and a fix is being implemented ASAP. Data latency should catch up over the next 4-5 hours. Thank you for your patience!
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resolved Jun 02, 2025, 04:46 PM UTC
Event activity reports are populating within expected timelines and this issue has been resolved. Thank you again for your patience!
Read the full incident report →
- Detected by Pingoru
- May 30, 2025, 10:54 PM UTC
- Resolved
- May 30, 2025, 11:26 PM UTC
- Duration
- 31m
Affected: Producer: Elite, Engagement Hub, Target, Forums, Go LiveProducer: Virtual Conference
Timeline · 2 updates
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investigating May 30, 2025, 10:54 PM UTC
ON24 has received reports that calls to REST API are having issues processing requests. Our team is looking into this issue at the highest priority. More information to come soon. Thank you for your patience.
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resolved May 30, 2025, 11:26 PM UTC
We're happy to report that the issues with the REST API calls have been fully resolved. All calls are now connecting successfully. Thanks for your patience again!
Read the full incident report →
