Omega AI Outage History
Omega AI is up right nowPingoru has recorded 27 incidents for Omega AI: 9 in the last 12 months and 1 in the last 90 days.
Incidents, newest first
Major September 17, 2026 Worklist & Search Not Loading 46m Login & Authentication Services, Worklist, Search, Organization Management Services and 11 more
Started Sep 17, 2026, 02:04 PM UTC· resolved Sep 17, 2026, 02:51 PM UTC
- identified Sep 17, 2026, 02:04 PM UTC
Users in our India region may be unable to load the worklist, and study search may return incomplete results or time out. We have identified the cause as a failure in the search index service that supports worklist and search.
- monitoring Sep 17, 2026, 02:20 PM UTC
We have increased the capacity of the search cluster and the services have recovered. Worklist and search are now working properly again. We are currently monitoring and will provide another update.
- resolved Sep 17, 2026, 02:51 PM UTC
The incident has been resolved, the application is now functioning properly.
Major July 2, 2026 Unable to Create or Schedule Orders 43m Worklist, Scheduler
Started Jul 02, 2026, 06:57 PM UTC· resolved Jul 02, 2026, 07:41 PM UTC
- investigating Jul 02, 2026, 06:57 PM UTC
We are currently investigating an issue preventing users from creating or scheduling orders. Our team is actively working on a resolution. We'll post updates here as we have more information. We apologize for the inconvenience.
- resolved Jul 02, 2026, 07:41 PM UTC
This issue has been resolved. Users were temporarily unable to create or schedule orders as a result of the earlier database issue affecting OmegaAI. Full functionality has been restored. If you continue to experience issues, please try refreshing your browser. For any further issues, please reach out to our support team.
Notice July 2, 2026 Services Disruption 6m Login & Authentication Services, Worklist, Search, Organization Management Services and 11 more
Started Jul 02, 2026, 06:13 PM UTC· resolved Jul 02, 2026, 06:19 PM UTC
- monitoring Jul 02, 2026, 06:13 PM UTC
We're experiencing a service disruption. Our team is actively working on a resolution. We'll provide updates as soon as we have more information.
- resolved Jul 02, 2026, 06:19 PM UTC
This issue has been resolved. We identified a backend database issue affecting OmegaAI and Blume, which caused a service outage. The issue has been fixed and full functionality has been restored. If you continue to experience issues, please try refreshing your browser. For any further issues, please reach out to our support team.
Major June 19, 2026 Image Viewer and Import - Partial Outage 33m Document Viewer, Image Viewer, Document Viewer, Image Viewer and 2 more
Started Jun 19, 2026, 12:09 AM UTC· resolved Jun 19, 2026, 12:42 AM UTC
- identified Jun 19, 2026, 12:09 AM UTC
A recent firewall security policy change inadvertently affected a browser resource required by the image viewer, causing images to fail to load for some users. The change has been reverted and is propagating through Microsoft's infrastructure — expected to resolve within 10–20 minutes. In the meantime, affected users can clear their browser cache and reload, or switch to a different browser or Incognito window. We will send a follow-up once full resolution is confirmed. We apologize for the disruption and thank you for your patience.
- resolved Jun 19, 2026, 12:42 AM UTC
The issue has been resolved. Please refresh your browser to restore full functionality. We apologize for the inconvenience and thank you for your patience.
Minor May 19, 2026 Delayed Outbound Faxing 1h 22m Faxing, Faxing, Faxing
Started May 19, 2026, 09:26 PM UTC· resolved May 19, 2026, 10:49 PM UTC
- investigating May 19, 2026, 09:26 PM UTC
We are currently investigating an issue causing slowness in outbound fax delivery from our upstream fax provider. Customers using the outbound fax feature may experience delays in sending. Other platform functionality is unaffected. We will provide updates as more information becomes available. We appreciate your patience.
- resolved May 19, 2026, 10:49 PM UTC
The incident has been resolved.
Minor April 27, 2026 Intermittent Faxing Issues 17h 38m Faxing, Faxing, Faxing
Started Apr 27, 2026, 08:38 PM UTC· resolved Apr 28, 2026, 02:17 PM UTC
- identified Apr 27, 2026, 08:38 PM UTC
We're seeing slower-than-normal fax processing due to intermittent performance issues with our upstream fax provider. Faxes are still being sent and received, but some may take longer than usual to process. We're monitoring the situation and will provide updates as it progresses.
- resolved Apr 28, 2026, 02:17 PM UTC
The issues have been resolved in the upstream fax provider.
Major March 27, 2026 Services Disruption (DicomStorePush) 33m Workflow Automation, Workflow Automation, Workflow Automation, VNA Service and 2 more
Started Mar 27, 2026, 10:42 PM UTC· resolved Mar 27, 2026, 11:16 PM UTC
- identified Mar 27, 2026, 10:42 PM UTC
We're experiencing a service disruption with DicomStorePush tasks. Our team is actively working on a resolution. The issue is identified and a fix is underway. We'll provide updates as soon as we have more information.
- resolved Mar 27, 2026, 11:16 PM UTC
This incident has been resolved.
Major March 13, 2026 Reading Physician Assignment Issues 1h 55m Worklist, Worklist, Worklist, Patient, Study and Order Management Services and 2 more
Started Mar 13, 2026, 04:02 PM UTC· resolved Mar 13, 2026, 05:58 PM UTC
- investigating Mar 13, 2026, 04:02 PM UTC
We have had some reports about users being unable to assign reading physicians to studies. We are investigating and will provide an update on the findings
- investigating Mar 13, 2026, 04:10 PM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2026, 04:18 PM UTC
We have identified the cause of the current issue and our team is actively working on a fix. We will provide an update once a resolution has been deployed. We apologize for any inconvenience and appreciate your patience.
- resolved Mar 13, 2026, 05:58 PM UTC
This incident has been resolved.
Major October 29, 2025 Azure Outage - Unable to Load Omega AI 4h 38m Login & Authentication Services, Login & Authentication Services, Login & Authentication Services, Worklist and 44 more
Started Oct 29, 2025, 04:21 PM UTC· resolved Oct 29, 2025, 08:59 PM UTC
- investigating Oct 29, 2025, 04:21 PM UTC
We are seeing a widespread issue with Azure, we are currently investigating and initiated assistance with Azure.
- investigating Oct 29, 2025, 05:21 PM UTC
Due to a widespread Microsoft CDN Outage, users were unable to access the Omega AI website. Sending images via Omega AI Link would have been unaffected. We have deployed a workaround temporarily. Please login use the below URLS until we confirm Microsoft has fixed the downstream issue. USA: https://po-us01-apim.azure-api.net/ Canada: https://po-ca01-apim.azure-api.net/ India: https://po-in01-apim.azure-api.net/
- investigating Oct 29, 2025, 05:42 PM UTC
Due to the Microsoft outage, this will prevent Users with Local Account (PIN to Login) to be able to login. If you are using your Social (Gmail, Outlook, etc), or Federated Accounts to login - the workaround URLs should be working. USA: https://po-us01-apim.azure-api.net/ Canada: https://po-ca01-apim.azure-api.net/ India: https://po-in01-apim.azure-api.net/
- investigating Oct 29, 2025, 07:26 PM UTC
Due to a widespread Microsoft Outage, users are unable to access the Omega AI website. Sending images via Omega AI Link would have been unaffected. We have deployed a workaround temporarily. Please login use the below URLS until we confirm Microsoft has fixed the downstream issue. This should now be working with all account types. USA: https://po-us01-apim.azure-api.net/ Canada: https://po-ca01-apim.azure-api.net/ India: https://po-in01-apim.azure-api.net/
- resolved Oct 29, 2025, 08:59 PM UTC
The Microsoft platform issue has been resolved. The regular login URLs can be used to access Omega AI.
Minor October 20, 2025 Worklist Sync and Document viewer Report Lock Degradation due to Twilio Outage 4h 32m Worklist, Worklist, Worklist, Document Viewer and 2 more
Started Oct 20, 2025, 10:53 AM UTC· resolved Oct 20, 2025, 03:26 PM UTC
- identified Oct 20, 2025, 10:53 AM UTC
We are currently experiencing an issue where Worklist synchronization is not functioning due to an ongoing Twilio service outage. Users can still access and use the Worklist by performing a manual refresh as needed. The Document Viewer remains fully functional; however, the Report Lock feature is currently unavailable due to the Twilio outage. Our team is actively monitoring the situation, and normal functionality will resume once Twilio services are fully restored.
- resolved Oct 20, 2025, 03:26 PM UTC
This incident has been resolved.
Major October 3, 2025 Partial Outage For Publicly Shared Studies 32m Document Viewer, Document Viewer, Document Viewer
Started Oct 03, 2025, 08:26 PM UTC· resolved Oct 03, 2025, 08:58 PM UTC
- identified Oct 03, 2025, 08:26 PM UTC
Reports are not visible for publicly shared studies using public links. Issue has been identified and we are working on resolving.
- resolved Oct 03, 2025, 08:58 PM UTC
The public study report incident has been resolved. Reports are viewable again.
Notice July 9, 2025 Image Viewer Crash –
Started Jul 09, 2025, 02:30 PM UTC· resolved Jul 09, 2025, 02:30 PM UTC
- resolved Jul 09, 2025, 03:15 PM UTC
We have identified an issue that can cause the Image Viewer to crash under certain circumstances. The root cause has been identified and resolved. To ensure the fix takes effect, all users are required to refresh their browser.
Major June 27, 2025 Degraded services performance due to backend caching issues 24m
Started Jun 27, 2025, 05:29 PM UTC· resolved Jun 27, 2025, 05:53 PM UTC
- resolved Jun 27, 2025, 06:22 PM UTC
On Jun 27, 2025 1:29pm EST, our backend services experience some brief delays due to slow performance of one of our Azure Redis Cache and API services. The platform healed up and recovered automatically at 1:53pm EST. Our team is currently investigating the root cause and working on the improvement that we will share an update shortly Login and Worklist services have been affected by this incident
- postmortem Jun 28, 2025, 08:14 PM UTC
We have identified and improved the inefficiencies in our ImagingStudy API, specifically related to how we handle the requests for large studies containing thousands of images. This improvement is expected to significantly reduce backend strain and improve overall system responsiveness.
Major June 2, 2025 Unable to load any studies or document viewer –
Started Jun 02, 2025, 07:31 PM UTC· resolved Jun 02, 2025, 07:31 PM UTC
- resolved Jun 12, 2025, 02:45 AM UTC
Incorrect handling of database schema change in API upgrade
Minor May 28, 2025 Cannot view Image in Android Tablet –
Started May 28, 2025, 09:04 AM UTC· resolved May 28, 2025, 09:04 AM UTC
- resolved Jun 12, 2025, 02:42 AM UTC
Lacking of requirements to suport Android
Critical May 13, 2025 Users needing OTP were unable to login as text message was not sent –
Started May 13, 2025, 03:18 AM UTC· resolved May 13, 2025, 03:18 AM UTC
- resolved Jun 12, 2025, 02:33 AM UTC
Incompatible changes between frontend/backend codes
Notice May 9, 2025 Study status transtions were delayed –
Started May 09, 2025, 11:00 PM UTC· resolved May 09, 2025, 11:00 PM UTC
- resolved Jun 12, 2025, 02:32 AM UTC
MS Azure Function platform outages
Major April 30, 2025 Patient Received Multiple Blume Invite SMS/Email –
Started Apr 30, 2025, 05:58 PM UTC· resolved Apr 30, 2025, 05:58 PM UTC
- resolved Jun 12, 2025, 02:30 AM UTC
Missing test case
Major April 24, 2025 SMS delivery report delays 14h 14m Login & Authentication Services
Started Apr 24, 2025, 12:44 AM UTC· resolved Apr 24, 2025, 02:58 PM UTC
- identified Apr 24, 2025, 02:48 PM UTC
We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US. Our team are closely monitoring this third-party services and posting updates shortly
- resolved Apr 24, 2025, 02:58 PM UTC
The SMS delay issue has been resolved. All related services are back in operational
Major April 3, 2025 Referring Physicians not able to access all studies in their organization –
Started Apr 03, 2025, 02:16 PM UTC· resolved Apr 03, 2025, 02:16 PM UTC
- resolved Jun 12, 2025, 02:22 AM UTC
Missing the required UAC privilege
Minor February 10, 2025 Patient Merge was not working properly –
Started Feb 10, 2025, 10:00 PM UTC· resolved Feb 10, 2025, 10:00 PM UTC
- resolved Jun 12, 2025, 02:19 AM UTC
Missing test case for the patient merge API
Minor December 17, 2024 Incorrect Patient / MD Attached to Report –
Started Dec 17, 2024, 07:18 AM UTC· resolved Dec 17, 2024, 07:18 AM UTC
- resolved Jun 12, 2025, 02:08 AM UTC
Incorrect feature flag implementation and missing regression test