Omega AI incident
Degraded services performance due to backend caching issues
Resolved after 24 minutes, on June 27, 2025.
We have identified and improved the inefficiencies in our ImagingStudy API, specifically related to how we handle the requests for large studies containing thousands of images. This improvement is expected to significantly reduce backend strain and improve overall system responsiveness.
Update timeline
- resolved Jun 27, 2025, 06:22 PM UTC
On Jun 27, 2025 1:29pm EST, our backend services experience some brief delays due to slow performance of one of our Azure Redis Cache and API services. The platform healed up and recovered automatically at 1:53pm EST. Our team is currently investigating the root cause and working on the improvement that we will share an update shortly Login and Worklist services have been affected by this incident
- postmortem Jun 28, 2025, 08:14 PM UTC
We have identified and improved the inefficiencies in our ImagingStudy API, specifically related to how we handle the requests for large studies containing thousands of images. This improvement is expected to significantly reduce backend strain and improve overall system responsiveness.
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