Olo incident
Payment Processor Issues: Worldpay MercPay Webservices
Ongoing since 06:37 PM UTC, affecting Payment Processing Partners.
Error rates from Worldpay MercPay Webservices' token service have increased, and more card payments are failing at locations using Worldpay MercPay Webservices as their payment provider. We're continuing to monitor and will post updates as the situation changes.
Affected components
Update timeline
- monitoring Nov 08, 2026, 06:37 PM UTC
We've identified intermittent errors from Worldpay MercPay Webservices' token service that are causing some card payments to fail at locations using Worldpay MercPay Webservices as their payment provider. We're continuing to monitor.
- identified Nov 08, 2026, 07:10 PM UTC
Error rates from Worldpay MercPay Webservices' token service have increased, and more card payments are failing at locations using Worldpay MercPay Webservices as their payment provider. We're continuing to monitor and will post updates as the situation changes.
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