Olo incident
Payment Processor Issues: Givex
Resolved after 18 hours 20 minutes, affecting Payment Processing Partners, on November 1, 2026.
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Affected components
Update timeline
- investigating Nov 01, 2026, 06:25 PM UTC
We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.
- monitoring Nov 01, 2026, 06:45 PM UTC
We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.
- monitoring Nov 01, 2026, 06:46 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 02, 2026, 12:45 PM UTC
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
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