Ocrolus Outage History

Ocrolus is up right now

There were 3 Ocrolus outages since March 17, 2026 totaling 12h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ocrolus.com

Minor April 29, 2026

Delays in Updating Custom Fields

Detected by Pingoru
Apr 29, 2026, 02:51 PM UTC
Resolved
Apr 29, 2026, 05:04 PM UTC
Duration
2h 12m
Affected: Income
Timeline · 4 updates
  1. investigating Apr 29, 2026, 02:51 PM UTC

    We are noticing delays with Encompass interactions, causing delay in custom field updates. We are actively looking into this.

  2. identified Apr 29, 2026, 03:33 PM UTC

    We identified the root cause and are applying the necessary fix.

  3. monitoring Apr 29, 2026, 04:05 PM UTC

    Services are stabilizing following the fix, and we will continue to closely monitor performance.

  4. resolved Apr 29, 2026, 05:04 PM UTC

    The issue has been successfully resolved, and impacted services are now fully operational.

Read the full incident report →

Minor April 22, 2026

Delays in Document Processing and Detect Completion

Detected by Pingoru
Apr 22, 2026, 10:59 PM UTC
Resolved
Apr 23, 2026, 05:08 AM UTC
Duration
6h 9m
Affected: Document ProcessingDetect
Timeline · 4 updates
  1. investigating Apr 22, 2026, 10:59 PM UTC

    Some customers are currently experiencing delays in document processing and Detect services, which may result in increased turnaround times (TAT) and slower Detect completion for documents. Our team is actively working through the backlog and monitoring the situation closely. We will continue to provide updates as progress is made.

  2. monitoring Apr 22, 2026, 11:47 PM UTC

    We are continuing to clear the backlog and are actively monitoring the situation.

  3. monitoring Apr 23, 2026, 01:45 AM UTC

    We have identified the issue impacting the Detect service and are actively monitoring the implemented fix. Our team is working to fully restore normal performance and is currently assessing the timeline for complete recovery. The issue affecting Document Processing has been resolved, and all related backlogs have been successfully cleared.

  4. resolved Apr 23, 2026, 05:08 AM UTC

    The system has fully recovered, and all Detect and Document Processing services are now running smoothly.

Read the full incident report →

Minor March 17, 2026

Delays in Document Processing Services

Detected by Pingoru
Mar 17, 2026, 05:30 PM UTC
Resolved
Mar 17, 2026, 09:17 PM UTC
Duration
3h 47m
Affected: Document Processing
Timeline · 3 updates
  1. investigating Mar 17, 2026, 05:30 PM UTC

    Some customers are experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively working through our backlogs, and we’ll keep you updated as we make progress.

  2. monitoring Mar 17, 2026, 07:44 PM UTC

    We are continuing to clear the backlog and are actively monitoring the situation.

  3. resolved Mar 17, 2026, 09:17 PM UTC

    The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.

Read the full incident report →

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