Ocrolus experienced a major incident on September 25, 2025 affecting Document Processing and Detect, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 25, 2025, 07:59 PM UTC
We are currently experiencing a delay in our Detect, and you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
- investigating Sep 25, 2025, 08:33 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 25, 2025, 09:16 PM UTC
The regular document processing flow is running smoothly. We are still actively addressing the Detect-related issues, and it may take some time before the backlog is fully cleared.
- monitoring Sep 25, 2025, 09:21 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 25, 2025, 10:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 25, 2025, 11:01 PM UTC
The system has fully recovered, and all Detect services are now running smoothly.