Observe.AI incident
Intermittent issue with Reporting and Data-out API services
Resolved after 22 hours 5 minutes, affecting API and Reporting, on April 24, 2024.
Dear Client, We have monitored the processing progress and it is now back to normal levels. Thank you for your patience during this time. Thanks and Regards Observe.Ai Technical Support Team
Affected components
Update timeline
- identified Apr 24, 2024, 11:45 AM UTC
Dear Client, You might be facing intermittent issues while loading the reporting-dashboard and extracting data via the data-out APIs. The team has identified the issue and are working on the resolution. We will keep you posted with regular updates. In case of any other queries, kindly create a ticket with support via https://help.observe.ai/hc/en-us Thanks and Regards Observe.Ai Technical Support Team
- monitoring Apr 24, 2024, 06:23 PM UTC
Dear Client, We have been monitoring the services and the pipeline is running normally. However please be assured that we will continue to monitor. Please feel free to contact the technical support team via https://help.observe.ai/hc/en-us incase of any other queries. Thanks and Regards Observe.Ai Technical Support Team
- resolved Apr 25, 2024, 09:51 AM UTC
Dear Client, We have monitored the processing progress and it is now back to normal levels. Thank you for your patience during this time. Thanks and Regards Observe.Ai Technical Support Team
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