Resolved after 12 hours 3 minutes, affecting Real-Time, on August 1, 2024.
The incident stands resolved and we continue to monitor the services. In case you are still seeing issues, please raise a ticket with Observe.AI support
Affected components
Update timeline
- investigating Aug 01, 2024, 06:29 PM UTC
We are currently aware of issues where some real-time calls will not generate a summary, smart scripts will not be crossed off at all or only the first few smart scripts will be missed. We currently have the necessary resources engaged and are having the issue worked.
- monitoring Aug 01, 2024, 10:04 PM UTC
The issue has been remedied and we will monitor it closely for a time before considering this resolved.
- resolved Aug 02, 2024, 06:32 AM UTC
The incident stands resolved and we continue to monitor the services. In case you are still seeing issues, please raise a ticket with Observe.AI support
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