Resolved after 14 hours 31 minutes, affecting Calls Tab, on August 12, 2024.
Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team
Affected components
Update timeline
- identified Aug 12, 2024, 07:29 PM UTC
Our teams have identified an issue with calls processing onto the dashboard. We are aware of the cause and are working to resolve it. Once it is resolved, we will then move on to ensuring that all calls sent to us during this time will be properly processed as expected.
- identified Aug 12, 2024, 07:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 12, 2024, 07:52 PM UTC
The fix has been implemented and calls that were not successfully processed are now being rerun. We will monitor the progress of these calls and report back when call processing has caught up.
- resolved Aug 13, 2024, 10:00 AM UTC
Dear Client, The issue stands resolved and all interactions should be available on the dashboard. In case you are still seeing any issues, please feel free to open a ticket with support via the help center https://help.observe.ai/hc/en-us Thanks and Regards Obseve.AI Technical Support Team
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