Resolved after 3 hours 14 minutes, affecting Calls Tab and Reporting, on September 20, 2024.
The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.
Affected components
Update timeline
- investigating Sep 20, 2024, 01:35 PM UTC
We have identified an issue causing calls to be not displayed on the dashboard when selecting the Time Range filters in the EU Cluster. We are currently working on returning the platform to a normal state. Currently, no calls are expected to be lost due to this issue, they are still stored on our side and will processed as expected.
- investigating Sep 20, 2024, 02:13 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 20, 2024, 02:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 20, 2024, 04:50 PM UTC
The issue has been fully resolved and no further issues have been seen. In case of any further issues, please raise a ticket with support via the Help Center.
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