[API & Reporting] Data freshness

Update timeline

1. investigating Nov 13, 2024, 04:01 PM UTC

   We are currently investigating an issue where some calls processed on November 12th are currently not appearing in the reporting or the API areas of the platform. Calls from November 11th, and today, November 13th are unaffected. We will be providing regular updates on this matter.

2. identified Nov 13, 2024, 09:03 PM UTC

   The backlog of calls is in the process of being restored to the API and reporting areas with work consistently being done to speed up this progress to get back to the current. We will continue to provide updates as they are available.

3. monitoring Nov 13, 2024, 10:49 PM UTC

   The last portion of the backlog is currently syncing and we are closely monitoring its progress. We will send an update once the data for the time window is current.

4. resolved Nov 14, 2024, 04:21 PM UTC

   All Observe.AI Reporting and API services have been restored. Thank you for your patience and If you have any questions or experience any issues please contact Observe.AI Technical Support via the Help Center. Thank you! Observe.AI Technical Support