Resolved after 18 hours 29 minutes, affecting Conversation Intelligence and Calls Tab, on July 23, 2025.
The health of the Observe.AI dashboard has continued to stay healthy, so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team
Affected components
Update timeline
- investigating Jul 23, 2025, 06:05 PM UTC
We have identified an issue affecting call processing, which is delaying calls from appearing on the dashboard. Our team is actively working to restore the platform to normal operation. Thank you for your patience, Observe.AI Technical Support
- monitoring Jul 23, 2025, 07:29 PM UTC
Calls are being processed at an accelerated rate to clear the backlog. We will be monitoring the progress of this processing to ensure that it continues to trend in a positive manner.
- resolved Jul 24, 2025, 12:35 PM UTC
The health of the Observe.AI dashboard has continued to stay healthy, so we are considering this resolved. If you have any questions, please reach out by creating a support ticket at https://help.observe.ai/hc/en-us Thank you, Regards, Observe.AI Technical Support Team
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