Nucleus Security Outage History

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Nucleus Security had 16 outages in the last 2 years totaling 431h 8m of downtime, averaging 0.7 incidents per month.

There were 16 Nucleus Security outages since November 21, 2024 totaling 431h 8m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.nucleussec.com

Critical October 5, 2026

Instance Unreachable

Detected by Pingoru
Oct 05, 2026, 04:57 PM UTC
Resolved
Oct 05, 2026, 08:05 PM UTC
Duration
3h 8m
Affected: GovCloud Platform 12
Timeline · 5 updates
  1. investigating Oct 05, 2026, 04:57 PM UTC

    We are investigating an issue where the instance is unreachable.

  2. identified Oct 05, 2026, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 05, 2026, 04:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 05, 2026, 05:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 05, 2026, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 11, 2026

Unplanned Outage - Investigating

Detected by Pingoru
Sep 11, 2026, 08:12 PM UTC
Resolved
Sep 11, 2026, 08:56 PM UTC
Duration
43m
Affected: US Platform 7
Timeline · 3 updates
  1. investigating Sep 11, 2026, 08:12 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 11, 2026, 08:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2026, 08:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 3, 2026

Unplanned Outage - Investigating - US12

Detected by Pingoru
Sep 03, 2026, 08:19 PM UTC
Resolved
Sep 03, 2026, 09:07 PM UTC
Duration
47m
Affected: US Platform 12
Timeline · 5 updates
  1. investigating Sep 03, 2026, 08:19 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 03, 2026, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Sep 03, 2026, 08:39 PM UTC

    We are currently investigating this issue.

  4. monitoring Sep 03, 2026, 08:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 03, 2026, 09:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

Vulnerability Intelligence Data Not Displaying in Interface

Detected by Pingoru
Aug 17, 2026, 01:19 PM UTC
Resolved
Sep 01, 2026, 03:01 AM UTC
Duration
14d 13h
Affected: AU Platform 1US Trial Platform 1UK Platform 1EU Trial Platform 1AE Platform 1AU Platform 2EU Platform 1US TunnelUS Platform 1EU Platform 2UK TunnelAU Platform 6US Platform 2EU Platform 3AU Platform 7US Platform 3AUS TunnelEU Platform 4US Platform 4EU Platform 5US Platform 5EU Platform 6US Platform 6EU Platform 7US Platform 7EU Platform 8US Platform 8EU Platform 9US Platform 10EU TunnelUS Platform 11US Platform 12US Platform 13US Platform 14US Platform 15US Platform 16US Platform 17US Platform 18US Platform 19US Platform 20US Platform 21US Platform 22US Platform 23US Platform 24US Platform 51GovCloud Support PortalGovCloud Platform 1GovCloud Platform 2GovCloud Platform 3GovCloud Platform 4GovCloud Platform 5GovCloud Platform 6GovCloud Platform 7GovCloud Platform 8GovCloud Platform 9GovCloud Platform 11GovCloud Platform 12GovCloud Tunnel
Timeline · 5 updates
  1. investigating Aug 17, 2026, 01:19 PM UTC

    We’re actively investigating an incident where Vulnerability Intelligence data is not appearing in the interface. The issue is currently limited to the display/availability of Vuln Intel data in the UI. Investigation is ongoing to identify the underlying cause and determine the appropriate remediation.

  2. identified Aug 17, 2026, 01:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 17, 2026, 01:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 17, 2026, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Sep 01, 2026, 03:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 12, 2026

US15 Unplanned Outage

Detected by Pingoru
Aug 12, 2026, 06:37 PM UTC
Resolved
Aug 13, 2026, 02:00 PM UTC
Duration
19h 22m
Affected: US Platform 15
Timeline · 6 updates
  1. investigating Aug 12, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. identified Aug 12, 2026, 07:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2026, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 12, 2026, 10:51 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 13, 2026, 01:59 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 13, 2026, 02:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 23, 2026

Instance Unreachable - AE1

Detected by Pingoru
Jul 23, 2026, 10:07 PM UTC
Resolved
Jul 23, 2026, 11:47 PM UTC
Duration
1h 39m
Affected: AE Platform 1
Timeline · 3 updates
  1. investigating Jul 23, 2026, 10:07 PM UTC

    We are investigating an issue where the instance is unreachable.

  2. monitoring Jul 23, 2026, 11:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 11:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Degraded Performance

Detected by Pingoru
May 06, 2026, 03:48 PM UTC
Resolved
May 06, 2026, 06:02 PM UTC
Duration
2h 14m
Affected: US Platform 4US Platform 7US Platform 11US Platform 12US Platform 13US Platform 15
Timeline · 4 updates
  1. identified May 06, 2026, 03:48 PM UTC

    We have identified delays in performance in some environments. We have identified the underlying cause and are continuing our analysis and repairs.

  2. identified May 06, 2026, 03:53 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 06, 2026, 05:10 PM UTC

    We have identified the fix and rolling it out to the impacted environments.

  4. resolved May 06, 2026, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 25, 2026

US4 Degraded Performance

Detected by Pingoru
Mar 25, 2026, 04:56 PM UTC
Resolved
Mar 25, 2026, 06:11 PM UTC
Duration
1h 14m
Affected: US Platform 4
Timeline · 3 updates
  1. investigating Mar 25, 2026, 04:56 PM UTC

    We are currently investigating this issue.

  2. identified Mar 25, 2026, 05:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 25, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2026

Emergency Maintenance

Detected by Pingoru
Mar 12, 2026, 05:18 PM UTC
Resolved
Mar 12, 2026, 08:19 PM UTC
Duration
3h
Affected: US Platform 1
Timeline · 4 updates
  1. investigating Mar 12, 2026, 05:18 PM UTC

    We are conducting emergency maintenance on us1 to address an issue, the system will be rebooted and down for a minute.

  2. investigating Mar 12, 2026, 05:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 12, 2026, 05:46 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Mar 12, 2026, 08:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 20, 2026

Minor Service Degradation Job Processing

Detected by Pingoru
Feb 20, 2026, 03:57 PM UTC
Resolved
Feb 20, 2026, 05:11 PM UTC
Duration
1h 13m
Affected: US Trial Platform 1
Timeline · 2 updates
  1. monitoring Feb 20, 2026, 03:57 PM UTC

    We are currently experiencing a slight degradation of services due to a backlog of jobs being processed. Users may experience slower than expected delays in job completion and a reduced user experience in the UI.

  2. resolved Feb 20, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2026

Slow response times

Detected by Pingoru
Jan 27, 2026, 08:41 PM UTC
Resolved
Jan 27, 2026, 10:56 PM UTC
Duration
2h 15m
Affected: GovCloud Platform 9
Timeline · 7 updates
  1. investigating Jan 27, 2026, 08:41 PM UTC

    API response times are slower than expected, currently investigating.

  2. investigating Jan 27, 2026, 08:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 27, 2026, 09:34 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 27, 2026, 09:35 PM UTC

    Impacted areas have been identified, temporary fixes have been applied, and continue to investigate.

  5. identified Jan 27, 2026, 10:56 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jan 27, 2026, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 27, 2026, 10:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Instances Unreachable

Detected by Pingoru
Nov 18, 2025, 01:05 PM UTC
Resolved
Nov 18, 2025, 07:11 PM UTC
Duration
6h 5m
Affected: AU Platform 1US Trial Platform 1UK Platform 1help.nucleussec.comEU Trial Platform 1AE Platform 1AU Platform 2EU Platform 1US TunnelUS Platform 1EU Platform 2UK TunnelAU Platform 6US Platform 2EU Platform 3US Platform 3AUS TunnelEU Platform 4US Platform 4EU Platform 5US Platform 5EU Platform 6US Platform 6US Platform 7US Platform 8US Platform 10EU TunnelUS Platform 11US Platform 12US Platform 13US Platform 14US Platform 15US Platform 16US Platform 51GovCloud Support PortalGovCloud Platform 1GovCloud Platform 2GovCloud Platform 3GovCloud Platform 4GovCloud Platform 5GovCloud Platform 6GovCloud Platform 7GovCloud Platform 8GovCloud Platform 9GovCloud Platform 11
Timeline · 6 updates
  1. investigating Nov 18, 2025, 01:05 PM UTC

    Our WAF/CDN provider, Cloudflare, is having major global issues. Instances are starting to come back online and we are monitoring the situation. Updates to follow.

  2. monitoring Nov 18, 2025, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Nov 18, 2025, 01:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Nov 18, 2025, 01:27 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Nov 18, 2025, 02:49 PM UTC

    Cloudflare has announced a fix and we are monitoring.

  6. resolved Nov 18, 2025, 07:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2025

Degraded user experience

Detected by Pingoru
Jul 24, 2025, 08:35 PM UTC
Resolved
Jul 25, 2025, 01:06 PM UTC
Duration
16h 31m
Affected: US Platform 12
Timeline · 3 updates
  1. identified Jul 24, 2025, 08:35 PM UTC

    We are currently investigating degraded user experience for some customers on US12. Optimizations are ongoing and system health is improving.

  2. monitoring Jul 24, 2025, 11:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 25, 2025, 01:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

EU3 Degraded Performance

Detected by Pingoru
Jul 23, 2025, 02:53 PM UTC
Resolved
Jul 23, 2025, 11:33 PM UTC
Duration
8h 39m
Affected: EU Platform 3
Timeline · 4 updates
  1. investigating Jul 23, 2025, 02:53 PM UTC

    A few customers are experience a degraded UI experience. We are investigating these issues.

  2. identified Jul 23, 2025, 07:15 PM UTC

    The issue has been identified and a fix has been applied. System response times have returned to normal. We are continuing to monitor the environment for further processing delays.

  3. monitoring Jul 23, 2025, 07:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 23, 2025, 11:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2025

Orca Security Elevated API Errors

Detected by Pingoru
Jan 28, 2025, 03:43 PM UTC
Resolved
Jan 28, 2025, 10:24 PM UTC
Duration
6h 41m
Affected: Orca Security
Timeline · 2 updates
  1. investigating Jan 28, 2025, 03:43 PM UTC

    We're experiencing an elevated level of API errors and are currently investigating the issue.

  2. resolved Jan 28, 2025, 10:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 21, 2024

US12 Degraded Performance

Detected by Pingoru
Nov 21, 2024, 08:53 PM UTC
Resolved
Nov 22, 2024, 04:42 AM UTC
Duration
7h 48m
Affected: US Platform 12
Timeline · 3 updates
  1. investigating Nov 21, 2024, 08:53 PM UTC

    We are currently investigating this issue.

  2. identified Nov 21, 2024, 08:54 PM UTC

    The issue has been identified and a fix is being implemented. Next update at 10PM EST.

  3. resolved Nov 22, 2024, 04:42 AM UTC

    This incident has been resolved.

Read the full incident report →