Nucleus Security experienced a minor incident on July 23, 2025 affecting EU Platform 3, lasting 8h 39m. The incident has been resolved; the full update timeline is below.
Affected components
EU Platform 3
Update timeline
- investigating Jul 23, 2025, 02:53 PM UTC
A few customers are experience a degraded UI experience. We are investigating these issues.
- identified Jul 23, 2025, 07:15 PM UTC
The issue has been identified and a fix has been applied. System response times have returned to normal. We are continuing to monitor the environment for further processing delays.
- monitoring Jul 23, 2025, 07:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2025, 11:33 PM UTC
This incident has been resolved.