Nucleus Security experienced a minor incident on May 6, 2026 affecting US Platform 4 and US Platform 7 and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
US Platform 4US Platform 7US Platform 11US Platform 12US Platform 13US Platform 15
Update timeline
- identified May 06, 2026, 03:48 PM UTC
We have identified delays in performance in some environments. We have identified the underlying cause and are continuing our analysis and repairs.
- identified May 06, 2026, 03:53 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2026, 05:10 PM UTC
We have identified the fix and rolling it out to the impacted environments.
- resolved May 06, 2026, 06:02 PM UTC
This incident has been resolved.