Nucleus Security incident

Degraded user experience

Minor Resolved View vendor source →

Nucleus Security experienced a minor incident on July 24, 2025 affecting US Platform 12, lasting 16h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 08:35 PM UTC
Resolved
Jul 25, 2025, 01:06 PM UTC
Duration
16h 31m
Detected by Pingoru
Jul 24, 2025, 08:35 PM UTC

Affected components

US Platform 12

Update timeline

  1. identified Jul 24, 2025, 08:35 PM UTC

    We are currently investigating degraded user experience for some customers on US12. Optimizations are ongoing and system health is improving.

  2. monitoring Jul 24, 2025, 11:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 25, 2025, 01:06 PM UTC

    This incident has been resolved.