Nucleus Security incident

Slow response times

Major Resolved View vendor source →

Nucleus Security experienced a major incident on January 27, 2026 affecting GovCloud Platform 9, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2026, 08:41 PM UTC
Resolved
Jan 27, 2026, 10:56 PM UTC
Duration
2h 15m
Detected by Pingoru
Jan 27, 2026, 08:41 PM UTC

Affected components

GovCloud Platform 9

Update timeline

  1. investigating Jan 27, 2026, 08:41 PM UTC

    API response times are slower than expected, currently investigating.

  2. investigating Jan 27, 2026, 08:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 27, 2026, 09:34 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 27, 2026, 09:35 PM UTC

    Impacted areas have been identified, temporary fixes have been applied, and continue to investigate.

  5. identified Jan 27, 2026, 10:56 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jan 27, 2026, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jan 27, 2026, 10:56 PM UTC

    This incident has been resolved.