Nuance Diagnostic Cloud Solutions incident
Service Disruption: Actionable Findings
Nuance Diagnostic Cloud Solutions experienced a major incident on October 29, 2025, lasting 7h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 29, 2025, 05:56 PM UTC
Microsoft is experiencing an Azure Front Door outage and is actively investigating the issue with the highest priority. This issue is impacting Actionable Findings Notification Services and some SMS, Paging, Calls, and Email services are currently unavailable. If necessary, please proceed with your organization's downtime/alternate procedures. An additional notification will follow as details become available. Thank you for your patience and continued partnership.
- monitoring Oct 29, 2025, 11:58 PM UTC
Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed, and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to the Actionable Findings product offering, though we continue to monitor until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.
- resolved Oct 30, 2025, 01:15 AM UTC
Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and functioning at normal levels. Users of Actionable Findings can now access their application without disruption. Thank you for your patience and continued partnership.