Nuance Diagnostic Cloud Solutions incident
Service Disruption: mPower
Nuance Diagnostic Cloud Solutions experienced a major incident on October 29, 2025 affecting United States and Canada and 1 more component, lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:00 PM UTC
We are currently experiencing issues accessing the mPower portal.
- identified Oct 29, 2025, 05:53 PM UTC
Microsoft is experiencing an Azure Front Door outage. This has caused a service disruption affecting availability of the mPower product. Microsoft is actively investigating the issue with the highest priority. Thank you for your patience and continued partnership.
- identified Oct 29, 2025, 08:15 PM UTC
Microsoft is in the process of mitigating the issue impacting Azure Front Door. Remediation steps have been initiated and deployed, with initial signs of recovery being observed. Full recovery will take some time. Please visit the Azure Status page for more information at https://azure.status.microsoft/en-us/status. This issue continues to affect availability of the mPower product. Thank you for your patience and continued partnership.
- monitoring Oct 29, 2025, 11:33 PM UTC
Microsoft has mitigated the issue affecting Azure Front Door. Remediation steps have been deployed and continue to progress well with continuous signs of recovery with the majority of our services fully recovered. For additional updates on the Azure Front Door recovery progress, visit the https://status.azure.com. We have also seen a significant improvement in the impact to our mPower product offering. Users may however continue to experience intermittent service disruptions including the inability to log in during this period until full recovery is complete. We will provide further update once all services have been fully recovered. Thank you for your patience and continued partnership.
- resolved Oct 30, 2025, 01:18 AM UTC
Microsoft teams have successfully resolved the issue impacting Azure Front Door. All services have fully recovered and are functioning at normal levels. Users of mPower can now access their application without disruption. Thank you for your patience and continued partnership.