Nuance Diagnostic Cloud Solutions incident

PowerShare - Widespread Impact

Nuance Diagnostic Cloud Solutions experienced a major incident on November 12, 2025 affecting PowerShare Platform, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started: Nov 12, 2025, 08:01 PM UTC
Resolved: Nov 12, 2025, 10:13 PM UTC
Duration: 2h 12m
Detected by Pingoru: Nov 12, 2025, 08:01 PM UTC

Affected components

PowerShare Platform

Update timeline

investigating Nov 12, 2025, 08:01 PM UTC

Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we will queue/process through any backlogs caused by slowness/delays.
resolved Nov 12, 2025, 10:13 PM UTC

Issues resolved. All queues caught up and clear.