Nuance Diagnostic Cloud Solutions incident
PowerShare - Widespread Impact
Resolved after 2 hours 12 minutes, affecting PowerShare Platform, on November 12, 2025.
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we will queue/process through any backlogs caused by slowness/delays.
Affected components
Update timeline
- investigating Nov 12, 2025, 08:01 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when uploading images to PowerShare + Delays when pushing images to PACS + Problems reconciling/editing images on PowerShare + Problems nominating images on PowerShare + Problems viewing images on PowerShare + Problems accessing PowerShare website Images: Users are encouraged to wait on re-sending images to PowerShare or pushing studies to PACS as we will queue/process through any backlogs caused by slowness/delays.
- resolved Nov 12, 2025, 10:13 PM UTC
Issues resolved. All queues caught up and clear.
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