Resolved after 19 hours, affecting PowerShare Platform and Precision Imaging Network, on July 9, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Jul 09, 2025, 11:15 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following 502 error with attempt to login + Problems accessing the PowerShare website - We have multiple teams working on getting this resolved. Apologies for the delay.
- identified Jul 10, 2025, 12:08 AM UTC
We have multiple teams working on getting this resolved. Apologies for the delay.
- identified Jul 10, 2025, 01:16 AM UTC
We have multiple teams working on getting this resolved. We apologize for any impact to your users/workflows due to the service interruption
- monitoring Jul 10, 2025, 02:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 03:00 AM UTC
This incident has been resolved.
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