Nuance Diagnostic Cloud Solutions incident
PowerShare - Push to PACS Delays
Resolved after 3 hours 3 minutes, affecting PowerShare Platform and Precision Imaging Network, on July 22, 2025.
Platform: PowerShare Network - (https://www1.nuancepowershare.com) Status Resolved: If you are still experiencing issues, please reboot your Accelerator AGW. Contact PowerShare support if this does not resolve the problem.
Affected components
Update timeline
- identified Jul 22, 2025, 03:22 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Delays when pushing images to PACS Images: Users are encouraged to wait on re-pushing images to PACS as we are processing through a backlog of pushed images.
- monitoring Jul 22, 2025, 04:06 PM UTC
B>Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: We have identified an issue and are increasing resources. Images: If you are still encountering issues, please restart your Accelerator Gateway (AGW)
- resolved Jul 22, 2025, 06:26 PM UTC
Platform: PowerShare Network - (https://www1.nuancepowershare.com) Status Resolved: If you are still experiencing issues, please reboot your Accelerator AGW. Contact PowerShare support if this does not resolve the problem.
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