Nuance Diagnostic Cloud Solutions incident
Service Disruption: PowerConnect Communicator
Resolved after 4 hours 41 minutes, on August 18, 2025.
The service disruption has been resolved. Please reach out to Support if you need any additional assistance.
Update timeline
- investigating Aug 18, 2025, 01:30 PM UTC
We are currently experiencing an intermittent service degradation affecting the Primordial platform. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience while we work toward resolution.
- identified Aug 18, 2025, 04:40 PM UTC
UPDATE: The issue is still ongoing. Our engineering teams have identified the root cause as a connection limit within the Azure Application Gateway. We are actively working on a fix and have engaged Microsoft for additional support to expedite resolution. Restoring full functionality remains our top priority, and we will provide further updates as more information becomes available.
- resolved Aug 18, 2025, 06:12 PM UTC
The service disruption has been resolved. Please reach out to Support if you need any additional assistance.
Your product runs on more than Nuance Diagnostic Cloud Solutions
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services