Nuance Diagnostic Cloud Solutions incident
PowerShare Auto Order Generation (AOG) Issues
Resolved after 36 minutes, affecting PowerShare Platform, on August 25, 2025.
Issues resolved. Clients should not need to resubmit any studies that were sent this morning during the maintenance period. They should post/reconcile as expected.
Affected components
Update timeline
- monitoring Aug 25, 2025, 02:01 PM UTC
Issue: We are investigating service issues on the PowerShare network. Platform: PowerShare Network - (https://www1.nuancepowershare.com) Behavior: Users may experience any of the following: + Studies not routing through Auto Order Generation (AOG) workflow to PACS - Studies queue'd on local AOG worklist with a blank status Images: Users are encouraged to wait on re-pushing studies as the studies will queue and resume/post after the remediation is completed on the back end.
- resolved Aug 25, 2025, 02:38 PM UTC
Issues resolved. Clients should not need to resubmit any studies that were sent this morning during the maintenance period. They should post/reconcile as expected.
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